Surface book 2 not charging

If that didnt work, there is a problem with the battery. On mine initially i use to get hardware failure and detach issues. I realise the the keyboard battery was the only one working. After a while the battery was completely depleted, whilst the clipboard battery never get fully charged. 

my observation is that there is a hardware/software issue. Ive tried everything in the book. I recently sent mine to where i purchased it, i took an insurance policy when i got mine. Hopefully ill get a replacement

From Apkzm

I have the same problem. The battery charger supplied with my Surface Book 2 less than 6 months ago only seems to work when the battery is below 10% and even then it sometimes has to be plugged into the mains several times.

I'm starting to suspect the root cause of many of the issues with the dock (usb ports and ethernet not recognized, not charging) is the pin connector socket on the laptop. It's really not a great design to start with - you can wiggle it and it disconnects which is pretty scary - and I'm pretty sure if the pins aren't making good contact, things are going to fail. This also may be why Msft has been so unresponsive because recalling hundreds of thousands of Surfaces would be a disaster for them. I know they were trying to be clever with the magnetic connector but to me it's a weak link and should've been made much more resilient.

thats the game they play - being unresponsive or sending people in circles

there are several serious well-documented defects going back two years

they still sell the product even though it has unresolved defects

its disgusting

Not sure if it's hardware issue, as  plug in the power. The small LED shows solid white. But windows didn't recognize, not charging.  Whatever I try to charge the keyboard or the touch panel, it's the same behavior.

Thanks, I have tried, but it didn't work. The power LEDs is solid white, but it't not charging. The same as I plug in keyboard charge port.