Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-06-12T15:32:44+00:00

    It didn't work for me unfortunately.

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  2. Anonymous
    2020-06-12T15:18:32+00:00

    I didnt receive any error message.

    i didnt make any changes in my computer.

    i cant update my compueter because i need 40% battery, which i dont have.

    i did try to shutdown my computer. 

    the charger is new so i that is not the problem it was working yesterday perfectly, i also tried to detach my computer and charge only the screen wich didnt work.

    what do i do?

    Im sure in your case you need to unplug the charger from the wall outlet for 1 min then try again.

    Let me know if that doesnt work.

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  3. Anonymous
    2020-06-12T00:27:10+00:00

    Can you give a better explanation of what to do please???

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  4. Anonymous
    2020-06-12T00:24:15+00:00

    I didnt receive any error message.

    i didnt make any changes in my computer.

    i cant update my compueter because i need 40% battery, which i dont have.

    i did try to shutdown my computer. 

    the charger is new so i that is not the problem it was working yesterday perfectly, i also tried to detach my computer and charge only the screen wich didnt work.

    what do i do?

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  5. Anonymous
    2020-04-28T17:48:37+00:00

    No I think you misinterpreted what i was talking about. 

    The stock MS charger has 1 usb and 1 magnetic led cable on it. The cable from the charger is what I was referring to as for the flat pin connectors that i scraped/cleaned.  Not the female receiver end on the laptop.

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