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Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes the white light is on.
After some testing the charger will work fine plugged into the tablet separately and the keyboard separately. Also using the Surface dock does not produce this problem. It only occurs when the base and tablet are attached using the wall charger. Its like its trying to decide what to charge and you hear the clicking sound, then it gives up, then tries again, then gives up. Not sure what to make of it.
Is the white light on the plug on the charger that goes into the Surface? If not, it could well be a faulty charger. Mine packed up after 6 months and the retailer had a brand new one that did not work when they were testing it.
I have this problem too on a Surface Book 13.5 inch with i7 dGPU. New machine only had it a few days. Often it will be plugged in and not charging, and will alternate back and forth between charging then not charging. Meanwhile there will be a clicking coming from the base as you can see it stopping and starting the charge between the two batteries. This also causes the brightness to dim back and forth between the two power profiles.
After plugging the charger in and out a few times it will steady itself and charge both batteries and then charge totally fine until 100% charge is reached.
Very frustrating. Is anyone else experiencing this and is Microsoft aware of this problem and have a fix? I'm on update 1709 because when I upgraded to 1803 I experienced non stop blue screens caused by a cumulative update apparently so I had to roll back. Another major pain that just shouldn't be a problem as this device has been out a year.
Came off of a Surface Pro 4 which had screen shaking issues due to the GPU so this has not been a great experience. When they work they're great. Unfortunately they just have so many issues.
Does anyone have a fix for this yet?
So now my Surface Dock is able to charge my Surface Book 2 but there is a warning icon on my power/battery with nothing saying what the warning is. So either I have a faulty AC adapter, faulty battery, or something is amiss but no indication as to what.
