Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-02-27T09:47:29+00:00

    tablet status microsoft surface book 2. keyboard - battery - video card does not load. I connected the tablet to the power cord and everything is ok only the bottom part does not load. I went into the device manager and connected to 220v I get it and in 10 seconds the video card and the battery 2 are reconnected and this situation is done every time. I tried to reinstall the device manager's battery 2 and the same situation. I have a microsoft surface book 2 with i7 8650u, 16gb ram, 1tb ssd and gtx1050. I need your help. some tips?

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-01-01T15:38:41+00:00

    If a different power outlet still won't charge it, return for full refund and

    repurchase. Do NOT exchange with Microsoft as you will get a used refurb.

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  3. Anonymous
    2019-01-01T15:32:04+00:00

    I just purchased by laptop yesterday.  The battery is very low and it had been plugged in overnight and did not charge.

    Please advise.

    What troubleshooting have you done? Have you contacted MS support? Have you run the Surface troubleshooter program? Is the white light on the plug that is plugged into the laptop? Please provide more details if you want help...

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  4. Anonymous
    2019-01-01T15:23:47+00:00

    I just purchased by laptop yesterday.  The battery is very low and it had been plugged in overnight and did not charge.

    Please advise.

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  5. Anonymous
    2018-12-22T16:38:30+00:00

    Sucks to hear for you :( 

    I got mine swapped out a long time ago and knock on wood have have 0 issuesso all don't suffer from power/driver issues.

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