Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  2. Anonymous
    2019-06-06T12:12:04+00:00

    contact MS their repair dept. has to know what is going wrong with these or they are hiding it as they want to deal with it on a case by case basis. 

    I used to work in a electronic returns dept. and we knew things but wouldn't publish them as public as not all were going to fail and/or the company wanted to minimize their losses as much as they could. 

    So far mine is still working trouble free, knock on wood....

    I am sure they know

    Its just they dont care to fix

    Its a disgrace

    They probably are thinking well only 10-20% (made up #) are complaining even though even more may be experiencing but we just wont spend time or money to fix whats broken until even more people are complaining (or maybe still not even then).

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  3. Anonymous
    2019-06-06T03:01:53+00:00

    contact MS their repair dept. has to know what is going wrong with these or they are hiding it as they want to deal with it on a case by case basis. 

    I used to work in a electronic returns dept. and we knew things but wouldn't publish them as public as not all were going to fail and/or the company wanted to minimize their losses as much as they could. 

    So far mine is still working trouble free, knock on wood....

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  4. Anonymous
    2019-06-06T02:24:56+00:00

    Hi there,

    I am also having the same problem with my surface book 2 not charging. Just had it a year ago. And I'm from Canada. Hopefully, someone can help me with this. Been working fine a week ago but I don't know what happened.

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  5. Anonymous
    2019-04-04T08:57:40+00:00

    My Surfacebook2 is by far the best laptop I have ever owned, I am pleased Microsoft has made real competition for the best Mac laptops.  I have come to totally depend on my Surfacebook2 as both a teaching professor and as a boutique electronic music instrument manufacturer .  Needless to say, I was dismayed when earlier today when neither of my two chargers worked.   I did get fast phone support and good warranty service (happy I got "Microsoft Complete") and replacement hardware is on its way.  I spent half a day on this when I had hoped to do other work - but being a small-time manufacturer of high-end hardware myself, I understand that sometimes things go wrong in new pushing-the-envelope designs.

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