Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-10-01T13:13:36+00:00

    The low battery warning and non-charging is like the Surface's version of the dreaded  bsod ... I left my work SB3 charging for 2 days via the awful dock  and came back to .... nothing. Wouldn't start, wouldn't charge. Tried the comical Msft suggestion to flip the SB upside down and reconnect it but needless to say that didn't work. I guess it wasn't a full moon....

    Eventually it fired up but seriously, the SB3 is a total piece of cr*p and Msft has no more business being in the hardware space  than in the internet space. They are a desktop software company struggling to remain relevant and frankly failing miserably. If this SB3 wasn't a work machine I'd dump it in a heartbeat.

    Try the battery driver uninstall, as I said earlier that worked for me and it's been perfect since then. By the way, there's no SB3, hasn't even been announced yet. 

    I think there is a SB3 and some microsoft employees have them... perhaps the poster is one of them ;)

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  2. Anonymous
    2019-09-30T23:25:03+00:00

    The low battery warning and non-charging is like the Surface's version of the dreaded  bsod ... I left my work SB3 charging for 2 days via the awful dock  and came back to .... nothing. Wouldn't start, wouldn't charge. Tried the comical Msft suggestion to flip the SB upside down and reconnect it but needless to say that didn't work. I guess it wasn't a full moon....

    Eventually it fired up but seriously, the SB3 is a total piece of cr*p and Msft has no more business being in the hardware space  than in the internet space. They are a desktop software company struggling to remain relevant and frankly failing miserably. If this SB3 wasn't a work machine I'd dump it in a heartbeat.

    Try the battery driver uninstall, as I said earlier that worked for me and it's been perfect since then. By the way, there's no SB3, hasn't even been announced yet.

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  3. Anonymous
    2019-09-30T22:30:52+00:00

    The low battery warning and non-charging is like the Surface's version of the dreaded  bsod ... I left my work SB3 charging for 2 days via the awful dock  and came back to .... nothing. Wouldn't start, wouldn't charge. Tried the comical Msft suggestion to flip the SB upside down and reconnect it but needless to say that didn't work. I guess it wasn't a full moon....

    Eventually it fired up but seriously, the SB3 is a total piece of cr*p and Msft has no more business being in the hardware space  than in the internet space. They are a desktop software company struggling to remain relevant and frankly failing miserably. If this SB3 wasn't a work machine I'd dump it in a heartbeat.

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  4. Anonymous
    2019-09-10T14:28:37+00:00

    I started having this issue couple of days ago with my SB2. I have two chargers, one at home and one at work. It first happened at home. And it started working again after a reboot. Today it happened at work. After reading all the comments here, I decided to use the Get Help app on the computer. It asked me to check the white LED indicator light and Windows Updates as you would expect, both were non-issues for me. Then it asked me to go to Device Manager and uninstall both battery drivers. Then do a rescan for new hardware. Plug in charger and voila, issue is fixed (at least for now). So it could just be a driver issue. Try these steps and see if this helps you guys.

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  5. Anonymous
    2019-08-08T00:28:18+00:00

    Sell it to me, I will buy it. Probably a cord issue

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