Surface book 2 not charging

Anonymous
2018-03-03T06:00:42+00:00

Hello, I noticed today my surface book 2 does not charge while plugging in the charger. I tried both while docking the keyboard in laptop mode and in tablet mode but both does not show any indication of charging. I also noticed the charger does not light up that white led to indicate charging.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

93 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-03-19T21:35:19+00:00

    Indeed, bought this line particularly for the idea that microsoft is reputable. Now i know I shall never be buying from them again

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-19T20:07:39+00:00

    Msft needs to recall these faulty docks immediately, regardless of whether it's a hardware or software issue. With so many people now working from home and unable to easily access IT support or replacements, this is the right course of action. Sadly they're not a customer centric company, so they don't seem to care about the extreme reputational damage this will cause, but here's hoping they finally stop ignoring  this issue and do the right thing.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-19T04:33:19+00:00

    I had the same issue... My solution was to plugin my USB C charger (from MacbookPro or Samsung Note 9 would also do).

    This gave me a slow charger error.. after this I plugged back my normal SB2 charger and then it cleared the error and started charging. I think this is a software issue mostly, at least in my case.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-01-14T17:35:01+00:00

    Temporarily you can try to turn off the comp entirely, unplug thr charger, ram the block into the floor, plug into wall, plug into laptop. It may charge, but dont try using it cause the slightest movement near the block seems to end it for me. Like a desktop rn. Hope you can access yo jazz

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-01-14T11:01:51+00:00

    Does anyone have a fix for this yet?

    I have same issues. battery not charging, together with detach error. I am working abroad and I'm stuck. everything I need for my  work is on the SB2. not worth recommending

    Was this answer helpful?

    0 comments