Surface Pro 4 Screen Flickers

UPDATE 

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After the initial customer service resolution was not satisfactory, we explored our options and we made use of our rights under the "arbitration agreement " which could be found under under.  

https://www.microsoft.com/en-us/legal/arbitration?SilentAuth=1&wa=wsignin1.0

if you are in the US , you have to first send in "Notice of dispute" giving microsoft a chance to resolve the issue fairly.  For us the issue was resolved after filing Notice of dispute and hence we did not have to go for arbitration.

Hope this helps !! 

thanks

Balu

Thank you so much for the information. Can you explain more how exactly they resolved the issue? And what was the exact process? How long it took for you to resolve it?

Well, Samuel, to tell you the truth, I am disgusted with Microsoft’s unresponsiveness to a problem that is quite widespread...in the middle of a PANDEMIC, no less. It does not make me want to give them any more of my business. I’m lucky in that I have an HP laptop on loan from my employer so that I can work from home.

I also have an iPad Mini that needs to be replaced because of a battery issue. I have been extremely happy with the iPad Mini 3  for more recreational use (Internet browsing, email, e-books). I had replaced a previous iPad that had a cracked screen with one I purchased via Craigslist, but I got burned on that transaction because the battery will not hold a charge. Live and learn... My priority is to replace the iPad Mini 3 with a refurbished one from a reputable seller.

I’m still limping along with the Surface 4. I never use it for Zoom meetings anymore but I can stream content for 3-4 hours usually before it heats up and starts flickering. Please let me know what you decide to do.

Another victim is here. I have a Dell laptop and a SF4 and typically work on the laptop most of the time. My SF4 actually had worked well until this lockdown, when my wife started using it more for her online English classes with Zoom. It started flickering about 2 weeks ago when got heated and was getting worse and worse.

The thing is I never knew about this problem and I actually plan to buy a newer Surface. But now, after reading all of this, I will not do it anymore. It is insane to offer cost of $599 to fix it with a replacement. Unacceptable!

Hey guys,

My surface pro 4 has just started doing this a few months back after no problems since purchase 4 years ago. I'm from Australia, so I'm not sure what consumer laws there are for other countries, but I was reading the ACCC Repair, Replace, Refund rules and an excerpt caught my eye:

"Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired."

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

It seems to me that a reasonable expectation is for the device to last longer than it has, considering the cost, and FitBit has been ordered recently by the ACCC to extend its warranty in Australia for implying that minor or major manufacturing faults were only covered for one year after purchase.

I'm thinking of submitting a consumer issue report to the ACCC, especially since it is as everyone has said - is a known issue.

I just came to this thread to see wth is going on with my laptop and am appalled that it is such a widespread and unreasonably expensive repair job!

My i5, 256g has shown this same issue since April, and it is five months + 3 years. Especially during Zoom/Webex meetings, the flickering screen was blinding my eyes.  I can't believe there is no recall from MS. It's clearly a product defect of SF-P4, not users' abuses.