Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-13T03:40:39+00:00

    I’m not sure anyone has the energy to launch a law suit. In my case, i had no issues for four years, only now in year 5 Im experiencing the screen jitters and particularky when the system is warm after some use.

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  2. Anonymous
    2021-02-13T01:54:20+00:00

    I have the same issue. Can we do a class action?

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  3. Anonymous
    2021-02-09T13:40:10+00:00

    How do we go about doing that?

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  4. Anonymous
    2021-02-06T07:32:24+00:00

    Exactly. They must fix their mistake. Forcing clients to live with it or pay is just wrong.

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  5. Anonymous
    2021-02-06T05:01:51+00:00

    It is terrible customer service on microsofts part, mine started doing the flickering within a year, took it to the best buy i got it from and they said there was nothing wrong with it and sent me home with no solutions. the year warranty expired a week later. by the time microsoft decided to do anything about it and there was any information about it 3 years had expired and not they want $600 to give me a used computer that i already paid $1200 for and expected to work? they need to own up to the defect and replace it.

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