Surface Book 2 won't wake up from sleep. Only by detaching the screen I can wake up.

Anonymous
2018-04-06T07:18:10+00:00

Hello,

My SB2 doesn't wake up from sleep. The only way I can wake it up is by first detaching the screen, then I can press the power button and it will wake up. This takes me about 15secs, which is way too slow for a $2000+ computer.

I have read the 3-step solution Microsoft posted for this problem, and it doesn't help. The hotkeys do not respond (Control+windows+shift+B or 3 taps on up+down volume buttons), the battery is fully charged and I am not going to restart the tablet every single time the computer goes into sleep mode.

What is the solution? Everything else works fine with the surface, I don't want to send back/exchange the surface just for this problem... it seems like some software fix should be enough!

Thanks,

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-05-15T22:22:12+00:00

    I have the same problem, I found pressing the detach button would wake up the computer with a red light on the detach button (screen didn't detach). I checked the hibernate option and it's set for 360 minutes. I'll turn this off if I get further problems but it does seem like that's the culprit!

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  2. Anonymous
    2018-04-25T16:39:54+00:00

    You guys are welcome! Glad I was able to narrow this down.

    Its frustrating that Microsoft is unaware of such a basic issue on their flagship surface.

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  3. Anonymous
    2018-04-25T15:41:22+00:00

    I have exact same problem. This issue started recently and I had no problem before.

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  4. Anonymous
    2018-04-24T13:40:01+00:00

    Oh man you are a lifesaver! This fix worked for me too.

    So it was the hibernation that wasn't working after all. I guess I won't be using that mode anymore until Microsoft fixes the problem... but I wonder how much extra energy is wasted in the sleep mode in comparison to hibernation...

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  5. Anonymous
    2018-04-21T01:17:48+00:00

    Thanks!! This fix worked for me. 

    It appears Microsoft is unaware of this issue.. or doesn't know this is the cause.

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