Surface Book 2 won't wake up from sleep. Only by detaching the screen I can wake up.

Anonymous
2018-04-06T07:18:10+00:00

Hello,

My SB2 doesn't wake up from sleep. The only way I can wake it up is by first detaching the screen, then I can press the power button and it will wake up. This takes me about 15secs, which is way too slow for a $2000+ computer.

I have read the 3-step solution Microsoft posted for this problem, and it doesn't help. The hotkeys do not respond (Control+windows+shift+B or 3 taps on up+down volume buttons), the battery is fully charged and I am not going to restart the tablet every single time the computer goes into sleep mode.

What is the solution? Everything else works fine with the surface, I don't want to send back/exchange the surface just for this problem... it seems like some software fix should be enough!

Thanks,

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-06-26T03:36:18+00:00

    I had the same issue.  The only way to wake up the surface was clicking the detach button.  The fix is deactivating the hibernation feature.  Follow TrooSyreen's advice.  I had to dig a little in the advanced settings to disable hibernation. 

    TR

    TrooSyreen replied on

    I think I fixed the issue for my Surface Book. Give this a try and let me know if it works for you:

    Control Panel - Hardware and Sound - Power Options

    In Power Options click on Change Plan settings (for me I was changing the "balanced" settings). When in the settings click on Change advanced power settings and a new window will open.

    In the new "Advanced settings" screen you will want to EXPAND the Sleep as well as the Power buttons and lid sections. What I noticed is that my computer was set to HIBERNATE after 240 minutes but I had never set this. So essentially the computer would sleep after 30 minutes (the way i have it set) but after 240 minutes it would HIBERNATE. I changed all these settings to NEVER Hibernate and made sure everything was set to put the computer to SLEEP and never use HIBERNATE option.

    So far so good for me, computer slept overnight, and when I came home after work today it finally woke up properly - as soon as I flipped open the screen.

    I should also mention, every other driver and software is standard. I have only used windows update and I have never disabled any drivers or updates.

    Let me know how it goes!

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  2. Anonymous
    2018-06-25T15:41:52+00:00

    I bought my surface 2 in April and I absolutely love it. This past weekend, I noticed that my laptop would go in sleep mode and won't come out of sleep. The detach button would wake it sometimes. I tried all the methods that Mark highlighted above, and nothing has worked. I believe this is a software update issue. Please work on a fix asap. It took me about 10 minutes to get my computer to wake, and it is becoming annoying.

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  3. Anonymous
    2018-06-22T01:49:35+00:00

    Have you installed the updates Stynkfysh1 ?  I just got the surface laptop, and the issue didn't start until the recent updates.

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  4. Anonymous
    2018-05-17T12:36:29+00:00

    Thats a good point. Since swapping out my machine I have no issues with sleep/wake hibernate. While its great to have a work around, you have to wonder if there is a hardware failure causing the problem that should be addressed.

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  5. Anonymous
    2018-05-17T12:33:06+00:00

    Mine was not a sleep wake issue. It was a defect in the machine.

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