Surface Book 2 won't wake up from sleep. Only by detaching the screen I can wake up.

Anonymous
2018-04-06T07:18:10+00:00

Hello,

My SB2 doesn't wake up from sleep. The only way I can wake it up is by first detaching the screen, then I can press the power button and it will wake up. This takes me about 15secs, which is way too slow for a $2000+ computer.

I have read the 3-step solution Microsoft posted for this problem, and it doesn't help. The hotkeys do not respond (Control+windows+shift+B or 3 taps on up+down volume buttons), the battery is fully charged and I am not going to restart the tablet every single time the computer goes into sleep mode.

What is the solution? Everything else works fine with the surface, I don't want to send back/exchange the surface just for this problem... it seems like some software fix should be enough!

Thanks,

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-11-19T10:14:45+00:00

    I had a session with microsoft support and they fixed my issue by reinstalling all of the drivers.

    To do this they used an application called driver booster.

    https://driver-booster.en.uptodown.com/windows

    Basic version without registering shoudl satisfy your needs. 

    Try updating all of the drivers using this app. And let me know if that helps.

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  2. Anonymous
    2018-11-19T09:51:03+00:00

    you are correct, same is happening to me

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  3. Anonymous
    2018-10-07T09:39:30+00:00

    Afraid this doesn't work.

    I have to repeatedly press the power button to get teh surfacebook to turn on.

    As reported elsewhere, the sleep of death happens after about an hour of sleep time.

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  4. Anonymous
    2018-09-30T14:36:31+00:00

    After the recent update, I started again having the same problem. This is my third SB2 and it started happening.. It won't turn on if it is totally shut down or in hibernate mode. I have to keep it on sleep mode.

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  5. Anonymous
    2018-09-21T07:57:28+00:00

    Same thing here :< Please just submit a ticket with a critical bug. Its super frustrating.

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