Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

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Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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  1. Anonymous
    2019-01-08T09:09:31+00:00

    Hello,

    What we can do right now is to update the Drivers and Firmware, please click this link: Surface Pro (5th Gen) Drivers and Firmware. 

    Keep us posted the outcome.

    Thank you.

    Hello, 

    I downloaded all files, this way the Surface Pro got hot. 

    I tried these drivers. Started with the latest, rebooted. Tried the seconds, rebooted, etc. No Fan. With Speccy I see CPU temperature between 60 an 80 C also I couldn't really touch the back because it was to hot. 

    I tried all 4 drivers installations but the Fan does not want to start, do you have any suggestions? Or should I return the Surface because of hardware issue?

    Best regards,

    Jan

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  2. Anonymous
    2019-01-08T21:41:33+00:00

    Hi there

    I made the discovery yesterday that the beta firmware from the Windows Insider Release Preview branch is responsible for the stopped fan.

    My Surface had the same problem, and when the replacement device arrived all was well, until I joined the Windows Insider Release Preview program and installed the firmware that's currently delivered through Windows Update. From that point on also that device's fan stopped working and started overheating.

    Please escalate this ASAP...

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  3. Anonymous
    2019-01-08T21:57:13+00:00

    The fan of my Surface Pro 5 stopped a while ago. I noticed something was wrong when the machine became extremely sluggish every time there was a program using a lot of CPU.

    Yesterday I received a replacement device and the fan stopped working right after installing the firmware update from the Windows Insider Release Preview (after I updated to v.1809).

    This time I knew exactly what to look for, since last time I didn't make the connection between the firmware update and overheating issues I had from that point on.

    Using the USB recovery image procedure to revert back to v.1803 did initially offer the older drivers and firmware updates through Windows Update, however the older firmware isn't installing over the (newer) beta firmware.

    The firmware versions on a Surface with fan issues:

      System UEFI: 234.2344.769

      SAM Controller: 239.104.139

      ISH Controller: 56.747.12

      Intel Management Engine: 11.8.50.3448

      Touch Firmware: 2.429.0.1.113.10

    Please upvote the topic "Surface fan stopped working after firmware update" in the Feedback Hub.

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  4. Anonymous
    2019-01-09T00:01:41+00:00

    Hello,

    We suggest to contact Microsoft Support for replacement.

    Thank you.

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