Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

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Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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  1. Anonymous
    2019-02-13T03:13:27+00:00

    At the moment, the fan starts at a very high temperature (about 80-90*C). By which point, teh device is already throttling severally due to a high temp.

    Can you decrease the tempurature for teh fans to start.

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  2. Anonymous
    2019-03-23T03:46:38+00:00

    Hi saiedbaran,

    Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

    Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

    Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

    Greg

    Any luck with this? I switched to the fast ring and a firmware dated 14/02/2019 was downloaded but it didn't fix the fan issue. Can you confirm if the fix you spoke about is ready for insiders?

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  3. Anonymous
    2019-04-24T11:50:52+00:00

    I have the same problem,

    I think after installing latest firmware update early April.

    Fan not work in my Surface Pro (same model)

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  4. Anonymous
    2019-06-25T03:43:36+00:00

    Same question on Windows 10 1903

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