Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

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Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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  1. Anonymous
    2019-01-26T16:09:44+00:00

    Has there been any progress with this on the backend, some kind of ticket system?

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  2. Anonymous
    2019-01-26T11:15:30+00:00

    >There has been an update today, I received a call by the support team and they forwarded the call to the business support department. I explained the situation and they immediately apologized, this should have never been said. Hope to hear back from them beginning next week with an adequate proposal.

    I had sent an email to an internal contact with a link to your report on being

    refused support right after I saw your post on this. Please keep us posted on

    the outcome.

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  3. Anonymous
    2019-01-25T20:54:06+00:00

    I can send you a private twitter message with the case number. I followed you a few minutes ago.

    In Dutch this was said:

    "Er is mij verteld dat als u op de Release Preview branch gaat, u een aantal voorwaarden moet accepteren, waaronder het feit dat u accepteerd dat er eventuele problemen of schade kan komen door middel van problemen in de preview build."

    Translated into English:

    "I have been told that if you go to the Release Preview branch, you must accept a number of conditions, including the fact that you accept any problems or damage through problems in the preview build."

    There has been an update today, I received a call by the support team and they forwarded the call to the business support department. I explained the situation and they immediately apologized, this should have never been said. Hope to hear back from them beginning next week with an adequate proposal.

    Thanks for willing to assist

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  4. Anonymous
    2019-01-25T14:44:00+00:00

    Case #?

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