Surface Pro 5 fan stops working after installing firmware update

Anonymous
2019-01-03T11:40:57+00:00

Hi

I have a Surface Pro 2017, i7, 8GB, 256 but in recent month the fan is not turning on in any working condition. previously I can heard easily the sound of the fan but now its not turn on anyway.

Surface | Surface Pro | Power and battery

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Anonymous
2019-02-07T02:12:41+00:00

Hi saiedbaran,

Thank you for your feedback. We understand your concerns and have been investigating. An update has been flighted to Windows Insiders that we believe addresses this problem and are evaluating that update for release on Windows Update.

Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

Note: Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

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  1. Anonymous
    2019-02-08T17:40:49+00:00

    I was running my surface outside in the mexico (33*Celcius), and the surface cpu tempuratureguage was running at a constant 70-90*C.

    The fan did not turn on, unfortunately.

    So I'm guessing my surface pro is temperature sensors are fried.

    Not much I can do now since the device is out of warranty.

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  2. Anonymous
    2019-02-08T17:32:57+00:00

    The fan isn't controlled by drivers, it's controlled at hardware/firmware level independently from the operating system.

    Try opening a few browsers with https://www.wirple.com/bmark/, this should produce enough heat for the fans to start. If it doesn't, then the temperature sensors could have been permanently affected.

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  3. Anonymous
    2019-02-08T16:56:21+00:00

    I'm looking in my drivers, but I don't see the fan drivers listed, despite the new firmware?

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  4. Anonymous
    2019-02-08T16:54:06+00:00

    Even after the firmware update, my fan still doesnt work.

    I'm guessing my surface pro is completely botched from the lack of fan firmware for the last 3 months....

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