Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-07-02T23:25:39+00:00

    Connecting it to the dock (+2 4k displays) while having the SB3 13.5" in Studio Mode makes it drop to 0.4 GHz. Do 15" users experience this issue? I received a replacement today (because the first one died in its first day) and it already blue screen'd (BSOD'ed) :(.

    These are the temperatures Im currently seeing, and it's very laggy.

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  2. Anonymous
    2020-07-03T10:33:29+00:00

    There was a recent firmware update, have you tried that?

    I'm using a USB-C PD but I only have one 4K monitor.

    Today, no issue but I never know when the next one could happen...

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  3. Anonymous
    2020-07-03T11:33:45+00:00

    I've had mine (13,5 i7 32GB 1TB) for about a month. I've twice had the 0.19 GHz issue, and it's been a pain to get it away.

    First time a reboot into safe mode finally fixed it. The second time safe mode did not help but finally turning off fast startup seem to do the trick.

    I've also had a couple of blue screens, and my cores are hitting 100 degrees celsius whenever there's some load.

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  4. Anonymous
    2020-07-03T22:14:08+00:00

    I finally fixed it - after two Surface Book 3 (both 13.5, i7/32/1tb), I started drawing my conclusions: it throttles because this specific version has only ONE fan in the base, but not in the tablet (where the CPU lies). My final decision was to get the 15" inch, which I received today. Doing the same type of things I was doing with the 13.5 books (4k remote desktop, connected to 2 4k displays, and Surface book in Studio mode), it did not throttle. The 15" inch is perfect for anyone that's having these issues. I know it's more expensive, but the 15" inch does have two fans (in the tablet and in the base). I think this is why the 13.5 inch throttles, but the 15” does not.  Also, you also get a better GPU. 

    On another note, for anyone that still is in the 30 day period for returning it, you should do it.  So I think that if you can still get it refunded, I would go for it. The 15" inch is a much better product.

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  5. Anonymous
    2020-07-04T02:15:28+00:00

    Thank you so much for sharing your experience!  I just received the 13” warranty replacement (after 2 weeks waiting) and, although it throttled less, I was still dissatisfied. So it does appear that there is some thermal vatiability between the 2 units I have. 

    Microsoft had been giving me conflicting information on if the 15” had a fan—thanks for confirming it did. 

    I just requested a refund successfully and ordered a 15”.  As a note, the return window is now 60 days. Here’s hoping I can stay with a surface!  I will post back next week with my experience.

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