Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-07-02T18:19:48+00:00

    My model is also an i7/32/512GB 13" model and I just had this happening twice to me today. What bothers me (the most) is that I got the laptop 2 weeks ago and it broke in the first day already (so this is a replacement). I'm using it for 3 days now and it's gone again.

    Microsoft is doing really expensive paper clips and I feel quite ridiculous for keeping on buying them...

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  2. Anonymous
    2020-07-02T19:14:35+00:00

    I managed to capture in the Task Manager the moment when everything got SUPER SLOW. I still haven't checked the Event Manager.

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  3. Anonymous
    2020-07-02T20:40:01+00:00

    This happens to me from time to time too. Right now it's working great, but sometimes it dips to 0.19 GHz and makes everything super slow as well.

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  4. Anonymous
    2020-07-02T20:47:45+00:00

    Any issues you noticed with the temperature? Here was a warm day (~25ºC outside, maybe 20 inside) and I wasn't doing anything intensive. The GPU shows 42ºC (see picture above) and the back of the SB3 was a bit hot but nothing crazy. What's happening here? :'(

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  5. Anonymous
    2020-07-02T20:57:57+00:00

    For me it was 14C outside, 18ish inside. These are the temps for me:

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