Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-06-24T17:50:26+00:00

    Thanks for sharing your experience!  While working with Microsoft Support they informed me that the tablet part of the 15" does not include a fan anymore (only one model of the SB2 15" included a fan in tablet).  I'm currently waiting on a replacement SB3 13" to try and see if I experience the same issues.  

    @Waaimasjien - what temperature is your room at when you experience the issue?

    @All - Is there anyone with a 15" SB3 that isn't experiencing throttling under heavy use?

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  2. Anonymous
    2020-06-24T18:03:32+00:00

    @Waaimasjien - what temperature is your room at when you experience the issue?

    It's getting hot here, around 22-24°C this week (72-75°F). Now you ask that I see a connection though.

    Two weeks ago it only happened during gaming at a regular room temp of around 20 degrees; now the room is hotter it also happens during less intensive tasks.

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  3. Anonymous
    2020-06-30T20:33:45+00:00

    I have 15" and i think there's a fan in it. Same issue. Inacceptable !

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  4. Anonymous
    2020-07-01T03:19:19+00:00

    I also have the same issue :(. Throttled at 0.19 GHz. Restarting doesn't fix it.

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  5. Anonymous
    2020-07-01T03:36:55+00:00

    Hello,

    My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

    I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

    I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

    Update:

    I unplugged everything and waited a few hours.  Seems the computer got too hot and that was the reason, i assume,  it throttled slowly

    I have been using it for a few weeks now, without any issue, as of now.

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    2 people found this answer helpful.
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