Surface Book 3 Throttling at 0.19 GHz

For me the issue startet with a brand new surface book 3 ( i7-1065G7) 13'' version.

The following steps helped me comout out of the throtteling issue loop.

1. Just detach the display and power off.
2. Start the computer, but first press the VOL + button and then short the power button. Hold the vol + button and you are in the BIOS. After that click on Exit.

After being able to run under normal conditions I've changed to windows insider release preview and installed a lot of new firmware and driver updates. After installing updates and doing a clean reboot my system is running much, much smoother.

Maybe this helps some of you.

I had the same problem, this can help any laptop with similar problems.

1- Go to Control Panel / Power Options 

2- System settings or Choose what the power buttons does

3- Change settings 

4- Uncheck the box "Turn on fast start-up" 

5- Save Changes

6- Now you only need to Shut Down and Turn on and it should work. 

Why does it happens?

I think it can be overheating, and it locks the processor to that frequency, even if you restart the last information about this issue is not updated, so it stays in safety mode forever. After this change it forces to check some parameters and change again.

thx Guys.

Man, this sounded like a cool idea but this option is greyed out, meaning I cannot untick it. :(

Only hibernate is not ticked it but all the four are actually unavailable to change.

EDIT -> there's an option at the top of the screen to change this (duh)! I'll report tomorrow!

(in the meanwhile, the laptop is burning hot after a day of Chrome usage, I'm always expecting it to crash or slow down)

I had the same problem, this can help any laptop with similar problems.

1- Go to Control Panel / Power Options 

2- System settings or Choose what the power buttons does

3- Change settings 

4- Uncheck the box "Turn on fast start-up" 

5- Save Changes

6- Now you only need to Shut Down and Turn on and it should work. 

Why does it happens?

I think it can be overheating, and it locks the processor to that frequency, even if you restart the last information about this issue is not updated, so it stays in safety mode forever. After this change it forces to check some parameters and change again.

thx Guys.

It appears Microsoft may have just addressed this issue in a firmware update:

https://support.microsoft.com/en-my/help/4560838/surface-book-3-update-history

I'd like to try this out but Microsoft has my laptop for 2 weeks now and hasn't sent the replacement yet - even though they said the replacement is approved. I complained about the fact the battery wouldn't last more than 4 hours while doing absolutely nothing but having a browser open and they acknowledged it was an issue.

But no replacement sent yet, terrible customer support (though friendly), I'm left in the dark.

On the plus side, I'm using now a Lenovo X1 Yoga G4 from a colleague and so far zero problems, no throttling, no blue screens. It's not as fancy but I just wanted a machine that worked.