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Hello,
My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.
I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected. To the travel hub, i have a 2nd monitor connected via VGA cable. This system worked well until i plugged in an Ethernet cable to the hub from my router.
I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I still haven’t received any news about my surface book repair. Its well past the expected 4-6 days turnaround now (8 days since I dropped it off).
Also I’m fairly displeased to see the sb3 was on sale yesterday with 13” spec offering £400 off (not including the pen). The offer seems to be finished today though!
Dan
Same issue here, SB3 13.5" i7/512/32
Throttles to 0.19GHz a lot these past days. Started happening during gaming, but activity doesn't even have to be that intense now; this started happening in a Zoom call, and while playing 4k video files in Adobe Bridge. This happens both off and on the charger, and on the dock (1) with one 4K monitor connected.
Sometimes detaching the tablet portion will make it temporarily stop throttling.
Reboot with the power button + Volume down button seems to always work to get it back to normal, but yes Microsoft should get to work on that firmware update. Seems like the same issue the SB2 and SP6 had with the devices throttling to 400MHz.
I'm guessing this affects only the 13" model since the 15" has a fan in the tablet?
That fixed it for me! Rebooting with the power button + volumne down (hold both until you see the windows logo) fixed it finally. I was going to lose my mind running at 0.19GHz and only one CPU (~13%).
Thank you!
Guys, please update the iGPU graphics, Wifi and BT drivers to the latest version at Intel's website. My SB3 is now much smoother, cooler and snappier. Of course you can wait for the next SB3 firmware update, but I totally recommend to update now.
This happens to me in Zoom, Hangouts, Webex and doing other stuff, as long as it overheats.
Yes, this is the issue. Unusable after that. :(
Interesting, I don't have the high performance plan available, "Balanced" is the only one I can choose and edit.
I agree with you that support really tries but they're tied up with subpar hardware.
