WHAT SOFTWARE YOU USING TO SHOW THROTTLED CPU?
Surface Book 3 Throttling at 0.19 GHz
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello,
My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.
I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected. To the travel hub, i have a 2nd monitor connected via VGA cable. This system worked well until i plugged in an Ethernet cable to the hub from my router.
I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
104 answers
Sort by: Oldest
-
Anonymous
2020-06-10T03:57:25+00:00 -
Anonymous
2020-06-10T04:05:07+00:00 Just opened task manager
-
Anonymous
2020-06-10T22:50:02+00:00 I ran into this same issue today (13" i7, Windows 10 Pro, 2004, all Windows updates). At the 4-hr mark of Zoom and Teams video conferencing the computer throttled itself to 0.19GHz. Multiple reboots/hard power offs/and some time to cool off did not fix the issue. At the time this happened the back of the tablet was quite hot.
I called Microsoft Support and ran sfc and dism at their direction to no avail (both taking quite some time to complete). The last thing we tried was running the Surface Book 3 driver installer. We rebooted the system after this completed and the processor went back to normal.
Here's hoping the problem stays fixed and this post helps someone else out.
-
Anonymous
2020-06-12T20:52:22+00:00 Hello,
My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.
I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected. To the travel hub, i have a 2nd monitor connected via VGA cable. This system worked well until i plugged in an Ethernet cable to the hub from my router.
I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.
This happened to me today also, 0.19GHz, applied latest firmware, restored windows to day earlier and finally reset windows (5 hours). No joy, still runs at 0.19GHz like a dog.
-
Anonymous
2020-06-12T20:55:04+00:00 A link to this Surface Book 3 Driver Installer please?
i will try this one here and report back:
https://www.microsoft.com/en-us/download/details.aspx?id=101315