Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-08-05T11:08:36+00:00

    This happens to me in Zoom, Hangouts, Webex and doing other stuff, as long as it overheats.

    Yes, this is the issue. Unusable after that. :(

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  2. Anonymous
    2020-08-05T07:50:53+00:00

    Guys, please update the iGPU graphics, Wifi and BT drivers to the latest version at Intel's website. My SB3 is now much smoother, cooler and snappier. Of course you can wait for the next SB3 firmware update, but I totally recommend to update now.

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  3. Anonymous
    2020-08-04T17:39:49+00:00

    Same issue here, SB3 13.5" i7/512/32 

    Throttles to 0.19GHz a lot these past days. Started happening during gaming, but activity doesn't even have to be that intense now; this started happening in a Zoom call, and while playing 4k video files in Adobe Bridge. This happens both off and on the charger, and on the dock (1) with one 4K monitor connected.

    Sometimes detaching the tablet portion will make it temporarily stop throttling.

    Reboot with the power button + Volume down button seems to always work to get it back to normal, but yes Microsoft should get to work on that firmware update. Seems like the same issue the SB2 and SP6 had with the devices throttling to 400MHz.

    I'm guessing this affects only the 13" model since the 15" has a fan in the tablet?

    That fixed it for me! Rebooting with the power button + volumne down (hold both until you see the windows logo) fixed it finally. I was going to lose my mind running at 0.19GHz and only one CPU (~13%). 

    Thank you!

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  4. Anonymous
    2020-08-04T10:47:36+00:00

    I still haven’t received any news about my surface book repair. Its well past the expected 4-6 days turnaround now (8 days since I dropped it off).

    Also I’m fairly displeased to see the sb3 was on sale yesterday with 13” spec offering £400 off (not including the pen). The offer seems to be finished today though! 

    Dan

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  5. Anonymous
    2020-08-03T22:39:35+00:00

    I have updated the iGPU graphics, Wifi and BT with the latest version and today I managed to be around 3h on a Zoom VC sharing screens and receiving shared screens, Chrome, WhatsApp and Music open. There was no throttling at all and it has been running very smooth. Before the update, while doing the same thing, it was throttling down to 599Mhz. Therefore, probably the recommendation from Christoph I think it's  a step forward on making the SB3 "great again".

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