Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-08-07T07:23:58+00:00

    I've applied all the recommended fixes (8 cores, latest firmware/os/drivers from the insider channel) and bought a 15 EUR USB fan which I use sparingly when the room temperature reaches 30 degrees Celsius (the fan itself has a thermometer, cute) . No more issues. 13.5" SB3.

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  2. Anonymous
    2020-08-07T06:59:00+00:00

    Latest firmware, High performance plan, set the 8 core thingy, Surface Book 3 15 inch, throttled today on a Zoom call. Im also on 2004, so that could be a reason?

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  3. Anonymous
    2020-08-07T06:34:37+00:00

    Google "how to get high performance power plan windows 10" and you'll find lots of stuff.  The entry from help.ableton is very good.  You'll see how to get the high performance plan.

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  4. Anonymous
    2020-08-05T12:11:02+00:00

    Quick update:

    I have received a replacement Surface Book today. There doesn't seem to be any information available about what the problem was and, in fact, I only know it's a replacement because of the serial numbers - the info on my Microsoft account is fairly ambiguous. (FYI the tech assistant had noted my issue as 'overheating') 

    Anyway - I'll let you know how it's running once I get all my software reinstalled and try out a couple of the problem programs.

    Cheers,

    Dan

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  5. Anonymous
    2020-08-05T11:11:48+00:00

    Interesting, I don't have the high performance plan available, "Balanced" is the only one I can choose and edit.

    I agree with you that support really tries but they're tied up with subpar hardware.

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