Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-03T15:57:14+00:00

    Hey, man.

    I tried everything here. Nothing works.

    I'm still getting the occasional blue screen, the frequent CPU throttling, the Nvidia graphics card not being detected, the 4h of battery (total, not just the tablet part)...

    I returned the second unit I had in my possession and I'm trying to do something about the current one (I've seen 3 different units, all have dismal performance issues).

    I really wanted to switch this but I am over the 30 days return period and the "upper service" or whoever they called says they cannot (want) to do it.

    I'm quite disappointed now.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-03T15:29:27+00:00

    For those who said you would check back to report if it works...any luck?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-08-25T18:22:17+00:00

    Just detach the display and power off. 

    Start the computer, but first press the VOL + button and then short the power button. Hold the vol + button and you are in the BIOS. After that click on Exit. This simple action solve this issue temporary

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-16T22:23:38+00:00

    Hi, today I had the Windows 10 update to version 2004... Funny enough, during the update, and during the restaring process after installing the update, I had the boot screen indicating high temperature (the thermometer symbol).

    I'll test the Surface during this week to see how it behaves.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-08-15T05:32:29+00:00

    How do you get to the BIOS? And what do you do when you are there?

    Was this answer helpful?

    0 comments