Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-06-15T10:56:52+00:00

    Same pb here.

    I have my Surface from 3 hours.

    CPU is blocked to 0.19Ghz

    After XPS 15 9500 issue, and this I think it's enough for me.

    I will finish with MacBook Pro.

    I don't understand with this price how is it possible to have issue like that.

    Surface book cannot be use with a cpu at 0.19Ghz

    Bye Surface Book 3

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  2. Anonymous
    2020-06-12T21:53:05+00:00

    Ok, back in the game! What a ball ache that was. Found this: https://www.reddit.com/r/Surface/comments/gxgjfz/surface_book_3_cpu_stuck_at_400mhz/?utm_source=amp&utm_medium=&utm_content=post_body

    To “solve” it I detached the screen and pressed the top left button and the + to shutdown and the rebooted it. Bingo, CPU now clocking happily. 

    So now i just have setup the laptop once again grrrr.

    hope it helps

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  3. Anonymous
    2020-06-12T21:40:40+00:00

    A link to this Surface Book 3 Driver Installer please?

    i will try this one here and report back:

    https://www.microsoft.com/en-us/download/details.aspx?id=101315

    Ok so have applied v20.051.9924.0 and rebooted...No joy, machine still throttling the CPU for no reason. 

    looks like it will be going back to Microsoft and buying something else. Poor show from Microsoft but right now it is a £3000 door stop, useless.

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  4. Anonymous
    2020-06-12T21:17:01+00:00

    Yep--that's the one we used.

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  5. Anonymous
    2020-06-12T20:55:04+00:00

    A link to this Surface Book 3 Driver Installer please?

    i will try this one here and report back:

    https://www.microsoft.com/en-us/download/details.aspx?id=101315

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