Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-07-01T03:19:19+00:00

    I also have the same issue :(. Throttled at 0.19 GHz. Restarting doesn't fix it.

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  2. Anonymous
    2020-06-30T20:33:45+00:00

    I have 15" and i think there's a fan in it. Same issue. Inacceptable !

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  3. Anonymous
    2020-06-24T18:03:32+00:00

    @Waaimasjien - what temperature is your room at when you experience the issue?

    It's getting hot here, around 22-24°C this week (72-75°F). Now you ask that I see a connection though.

    Two weeks ago it only happened during gaming at a regular room temp of around 20 degrees; now the room is hotter it also happens during less intensive tasks.

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  4. Anonymous
    2020-06-24T17:50:26+00:00

    Thanks for sharing your experience!  While working with Microsoft Support they informed me that the tablet part of the 15" does not include a fan anymore (only one model of the SB2 15" included a fan in tablet).  I'm currently waiting on a replacement SB3 13" to try and see if I experience the same issues.  

    @Waaimasjien - what temperature is your room at when you experience the issue?

    @All - Is there anyone with a 15" SB3 that isn't experiencing throttling under heavy use?

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  5. Anonymous
    2020-06-24T17:40:43+00:00

    Same issue here, SB3 13.5" i7/512/32 

    Throttles to 0.19GHz a lot these past days. Started happening during gaming, but activity doesn't even have to be that intense now; this started happening in a Zoom call, and while playing 4k video files in Adobe Bridge. This happens both off and on the charger, and on the dock (1) with one 4K monitor connected.

    Sometimes detaching the tablet portion will make it temporarily stop throttling.

    Reboot with the power button + Volume down button seems to always work to get it back to normal, but yes Microsoft should get to work on that firmware update. Seems like the same issue the SB2 and SP6 had with the devices throttling to 400MHz.

    I'm guessing this affects only the 13" model since the 15" has a fan in the tablet?

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