Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-07-07T18:34:19+00:00

    krister461,

    here is the link -> 

    https://www.microsoft.com/en-us/download/details.aspx?id=101315

    They probably didn't get to update the release notes ;-)

    HTH

    Chris

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  2. Anonymous
    2020-07-07T10:40:34+00:00

    Where do you find (information about) the July update?

    Is it only for certain versions of Windows?

    I'm running Microsoft Windows 10 Enterprise 10.0.18363.

    This page only shows a May 21st update:

    https://support.microsoft.com/en-us/help/4560838/surface-book-3-update-history

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  3. Anonymous
    2020-07-07T10:28:22+00:00

    It's strange your system doesn't go above the 12GB limit... for me, I just need some Adobe applications...

    Since the July update, I've not gotten the CPU throttling. I'm dreading it because I need my PC to work and I can't afford to be 2 weeks using a replacement laptop...

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  4. Anonymous
    2020-07-07T09:28:40+00:00

    Same problem on Book 3 13" / 32 Gb

    I also noticed RAM is never used over 12Go, until RAM is at 12Go everything get fine, after all went wrong (CPU cap to ridiculous frequency, no ability to launch new app) and in process manager the most consumming app is system interruption.

    Same was noticed on screen capture made by different people on this post.

    My previous book 2 13" is much more powerfull ... what a pity

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  5. Anonymous
    2020-07-06T15:41:40+00:00

    I've also had really good luck using a small fan pointed at the Windows-logo on the back of the tablet.  When I have it on its lowest setting it seems to eliminate the throttling I experience while using MS Teams.  Not the best solution, but wanted to confirm it does seem to work pretty reliability as a fix.  I have not received the updated firmware yet to try it.

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