Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-21T11:17:40+00:00

    My laptop managed to stay 14 hours at 400 MHz, not cooling down in the least...

    Fascinating (in a bad way).

    Nothing seems to solve this so I'll go for a refund and buy a Dell XPS 2-in-1 instead. Pity.

    I am looking at the XPS 2-in-1 too. Any known issues that you have read about? How is battery life? Is there a real docking solution?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-21T08:20:13+00:00

    I'd also be curious to know what experiences you've had with the battery life...

    Yesterday, I was doing a presentation for 3 hours (5 slides!) and my battery plummeted down to 23%... 

    This must be related but it's another nail in the coffin of the Surface Book 3...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-21T07:59:40+00:00

    My laptop managed to stay 14 hours at 400 MHz, not cooling down in the least...

    Fascinating (in a bad way).

    Nothing seems to solve this so I'll go for a refund and buy a Dell XPS 2-in-1 instead. Pity.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-20T14:14:09+00:00

    Yes ! That's it

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-07-20T09:08:59+00:00

    Hi Hehohein,

    Just to be clear on the 'select all the processors' part (for a layman);

    You started with this?

    and then you changed it to this and hit OK?

    Many thanks,

    Dan

    Was this answer helpful?

    0 comments