This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.
I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected. To the travel hub, i have a 2nd monitor connected via VGA cable. This system worked well until i plugged in an Ethernet cable to the hub from my router.
I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm fully with you on this one, man.
We can only raise awareness for the great idea, good design (minus the bezels), bad implementation and bad service that Microsoft is providing to their customers. I spent far too much work time trying to make a super expensive device work. It didn't. Not anymore.
Sad but it's a business, let's move on. Good luck to everyone!
I too have grabbed the XPS 13 with 1165 CPU and Intel Iris XE
11th Gen processor, with integrated graphics about 500% better than Intel HD620.
But most of the issue for me was that Dell's advanced replacement service on my monitors involves bringing me a new one to set up and collecting the faulty item a day later. Microsoft, on the other hand, expected me to send my SB3 back and wait two weeks for a replacement. Not acceptable on £2000 worth of purchase.
At this point, the SB3 and Surface Laptops are redundant, literally no competiiton for Razer or Dell with 11th Gen innards or for the new Apple M1 chips.
By the time Microsoft deliver 11th Gen processors or new AMD mobile processors the likes of Dell and Razer et al will have delivered whatever Q2 offerings are available and Surface will be another underwhelming out of date release.
Saddens me. Greatly.
I hope you guys are getting lucky with the firmware updates.
I bothered Microsoft so much they refunded me on the SB3.
With the money I bought a Dell XPS 2-in-1 with an i7 1165 and 1TB SSD. It has fans and, while it doesn't have a GPU, it doesn't crash or freeze.
Happy now. :)
Unfortunately I have been running the SB3 firmware update and the issue has not gone away.
Someone else mentioned it to be related to the surface dock 2 and 4k displays, which fits my scenario. I did find a firmware update for the surface dock 2 here: Download Surface Dock 2 Drivers and Firmware from Official Microsoft Download Center. Crossing my fingers that this improves things...
I'd like to try this out but Microsoft has my laptop for 2 weeks now and hasn't sent the replacement yet - even though they said the replacement is approved. I complained about the fact the battery wouldn't last more than 4 hours while doing absolutely nothing but having a browser open and they acknowledged it was an issue.
But no replacement sent yet, terrible customer support (though friendly), I'm left in the dark.
On the plus side, I'm using now a Lenovo X1 Yoga G4 from a colleague and so far zero problems, no throttling, no blue screens. It's not as fancy but I just wanted a machine that worked.
