Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-07-04T02:15:28+00:00

    Thank you so much for sharing your experience!  I just received the 13” warranty replacement (after 2 weeks waiting) and, although it throttled less, I was still dissatisfied. So it does appear that there is some thermal vatiability between the 2 units I have. 

    Microsoft had been giving me conflicting information on if the 15” had a fan—thanks for confirming it did. 

    I just requested a refund successfully and ordered a 15”.  As a note, the return window is now 60 days. Here’s hoping I can stay with a surface!  I will post back next week with my experience.

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  2. Anonymous
    2020-07-03T10:33:29+00:00

    There was a recent firmware update, have you tried that?

    I'm using a USB-C PD but I only have one 4K monitor.

    Today, no issue but I never know when the next one could happen...

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  3. Anonymous
    2020-07-02T23:25:39+00:00

    Connecting it to the dock (+2 4k displays) while having the SB3 13.5" in Studio Mode makes it drop to 0.4 GHz. Do 15" users experience this issue? I received a replacement today (because the first one died in its first day) and it already blue screen'd (BSOD'ed) :(.

    These are the temperatures Im currently seeing, and it's very laggy.

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  4. Anonymous
    2020-07-02T20:57:57+00:00

    For me it was 14C outside, 18ish inside. These are the temps for me:

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  5. Anonymous
    2020-07-02T20:47:45+00:00

    Any issues you noticed with the temperature? Here was a warm day (~25ºC outside, maybe 20 inside) and I wasn't doing anything intensive. The GPU shows 42ºC (see picture above) and the back of the SB3 was a bit hot but nothing crazy. What's happening here? :'(

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