Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-02T18:19:48+00:00

    My model is also an i7/32/512GB 13" model and I just had this happening twice to me today. What bothers me (the most) is that I got the laptop 2 weeks ago and it broke in the first day already (so this is a replacement). I'm using it for 3 days now and it's gone again.

    Microsoft is doing really expensive paper clips and I feel quite ridiculous for keeping on buying them...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-06-24T18:03:32+00:00

    @Waaimasjien - what temperature is your room at when you experience the issue?

    It's getting hot here, around 22-24°C this week (72-75°F). Now you ask that I see a connection though.

    Two weeks ago it only happened during gaming at a regular room temp of around 20 degrees; now the room is hotter it also happens during less intensive tasks.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-06-24T17:50:26+00:00

    Thanks for sharing your experience!  While working with Microsoft Support they informed me that the tablet part of the 15" does not include a fan anymore (only one model of the SB2 15" included a fan in tablet).  I'm currently waiting on a replacement SB3 13" to try and see if I experience the same issues.  

    @Waaimasjien - what temperature is your room at when you experience the issue?

    @All - Is there anyone with a 15" SB3 that isn't experiencing throttling under heavy use?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-22T16:45:27+00:00

    13 inch

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-06-22T16:30:40+00:00

    Mine is a 13"/32g/1T.

    Was this answer helpful?

    0 comments