Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-09-16T11:02:40+00:00

    I had the same problem, this can help any laptop with similar problems.

    1- Go to Control Panel / Power Options 

    2- System settings or Choose what the power buttons does

    3- Change settings 

    4- Uncheck the box "Turn on fast start-up" 

    5- Save Changes

    6- Now you only need to Shut Down and Turn on and it should work. 

    Why does it happens?

    I think it can be overheating, and it locks the processor to that frequency, even if you restart the last information about this issue is not updated, so it stays in safety mode forever. After this change it forces to check some parameters and change again.

    thx Guys.

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  2. Anonymous
    2020-09-03T20:58:27+00:00

    For me the issue startet with a brand new surface book 3 ( i7-1065G7) 13'' version.

    The following steps helped me comout out of the throtteling issue loop.

    1. Just detach the display and power off.
    2. Start the computer, but first press the VOL + button and then short the power button. Hold the vol + button and you are in the BIOS. After that click on Exit.

    After being able to run under normal conditions I've changed to windows insider release preview and installed a lot of new firmware and driver updates. After installing updates and doing a clean reboot my system is running much, much smoother.

    Maybe this helps some of you.

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  3. Anonymous
    2020-09-03T16:56:49+00:00

    The throttling still occurs - especially when used with external 4k monitors with the dock 2.

    I bought one of those for my workdesk (as workaround) for about 30€ -> https://www.amazon.de/gp/product/B07PVHRR6S/ref=ppx\_yo\_dt\_b\_asin\_title\_o02\_s01

    This keeps me going with almost all workloads with "best performance" setting - only during Windows Updates (Insider) it still sometimes comes up with the temperature gauge during reboots.

    I know that this is only a workaround, but I think this is the price of not having a fan in the tablet...

    It is really a shame, because I like all other aspects of the device...

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  4. Anonymous
    2020-09-03T15:57:14+00:00

    Hey, man.

    I tried everything here. Nothing works.

    I'm still getting the occasional blue screen, the frequent CPU throttling, the Nvidia graphics card not being detected, the 4h of battery (total, not just the tablet part)...

    I returned the second unit I had in my possession and I'm trying to do something about the current one (I've seen 3 different units, all have dismal performance issues).

    I really wanted to switch this but I am over the 30 days return period and the "upper service" or whoever they called says they cannot (want) to do it.

    I'm quite disappointed now.

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  5. Anonymous
    2020-09-03T15:29:27+00:00

    For those who said you would check back to report if it works...any luck?

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