Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-08-25T18:22:17+00:00

    Just detach the display and power off. 

    Start the computer, but first press the VOL + button and then short the power button. Hold the vol + button and you are in the BIOS. After that click on Exit. This simple action solve this issue temporary

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  2. Anonymous
    2020-08-16T22:23:38+00:00

    Hi, today I had the Windows 10 update to version 2004... Funny enough, during the update, and during the restaring process after installing the update, I had the boot screen indicating high temperature (the thermometer symbol).

    I'll test the Surface during this week to see how it behaves.

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  3. Anonymous
    2020-08-15T05:32:29+00:00

    How do you get to the BIOS? And what do you do when you are there?

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  4. Anonymous
    2020-08-13T17:25:29+00:00

    Bruno--

    That sounds terrible!  I've had the same experience with "a supervisor will call you back".  Here, though, is something from MS Support that may stop the throttling.  I have a Surface, but hopefully it will work.  I used a less drastic technique by enabling the High Performance power plan.  I'm not sure if the SB3 has that.  Anyway:

    1. Open Run dialog box by pressing Start + R.
    2. Type regedit into the text box and hit Enter.
    3. Click Yes in the User Account Control window.
    4. Expand HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, and Control in order.
    5. Right click on the Power folder.
    6. Choose New from the context menu and select Key from submenu.
    7. Name the new key as PowerThrottling and hit Enter.
    8. Right click on PowerThrottling.
    9. Choose New from the context menu and select DWORD (32-bit) Value from submenu.
    10. Name it as PowerThrottlingOff and hit Enter.
    11. Double click on PowerThrottlingOff to edit.
    12. Change the Value data from 0 to 1 and click OK.

    In theory that will get rid of throttling.  Probably you have to reboot.  This is a minor change to the registry, but creating a restore point, recovery disk, etc. would be the safest thing, since this was suggested for a Surface.

    Good luck!

    Bob

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  5. Anonymous
    2020-08-13T07:12:56+00:00

    I reinstalled all drivers and nothing seems to work.

    In the meanwhile, my 30 days since purchase have elapsed and I'll have a hard time returning the laptop.

    My main issues that remain unsolved:

    • CPU throttling with regular loads making the system unusable (10-15% performance)
    • freezes, reboots
    • Nvidia graphics card not detected
    • graphic corruption even when using the iGPU

    After over 10-15 times with the technical support, I managed to escalate this with a supervisor (try that).

    He promised me to call me back the following day but he didn't. That was very disappointing.

    Got in touch with a second supervisor that promised to escalate the situation further to see how we can make a refund (as I'm on my third SB3! And I still have 2 in my possession)

    Now I just want to get a Dell XPS 2-in-1 that can work most of the day...

    I'll update here as soon as I get more updates.

    Stay strong!

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