Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

On Tue, 25 Nov 2014 19:32:54 +0000, Will R1 wrote:

>>However, we've recently switched to a new set of access points which provide 2.4ghz G & N access as well as 5ghz N & AC access. All the networks/bands have the same SSID and this cannot be changed, the client should choose which band/speed to use.

>>Unfortunately, my surface connects to the 2.4ghz N (& sometimes G) exclusively. It never connects using AC.

Yup. This is still an issue for some people, perhaps everyone.

Can you please provide the brand and model access point?

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

It's a Ubiquiti Unifi AC access point.

I'd expect a device with AC connectivity (ie. Surface Pro 3) to prefer an AC connection over N (with the same SSID) provided there is sufficient signal strength etc. but unfortunately it remains permanently connected to 2.4ghz N/G.

Hopefully we can get this revolved soon.

On Tue, 25 Nov 2014 23:44:54 +0000, Will R1 wrote:

>>I'd expect a device with AC connectivity (ie. Surface Pro 3) to prefer an AC connection over N (with the same SSID) provided there is sufficient signal strength etc. but unfortunately it remains permanently connected to 2.4ghz N/G.

>>

>>

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>>Hopefully we can get this revolved soon.

This has been an on-going issue - and the last 11/19 update specifically stated

that "Adds customer-requested functionality to prefer 5Ghz connections when both

a 2.4ghz and 5ghz connection are present with the same SSID." - and folks have

been reporting that this has not happened.

I did some testing myself - see

http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfnetwork/i-still-have-network-issues-after-1119-firmware/b7abf8cc-be0a-460b-b8b6-29e0940f32e9?page=2&msgId=a9699690-1451-4f73-a7a7-94b2bc254422

The reply from Clare (Microsoft Service Delivery/Support) was that she would

pass on to appropriate teams, but there has been nothing since. I don't know if

the info is not being passed on or....

The issue is easy to replicate.

I don't normally use the same SSID name personally, but I know folks that do,

and there are routers that come configured that way out of the box, and folks

can't control Enterprise AP configs, etc. etc.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

On Fri, 21 Nov 2014 18:19:35 +0000, EddieN77 wrote:

>>The 2.4Ghz connection was showing a link speed of 117Mbps and I was able to browse the web normally.

so does this mean your speed is what you expected and you are happy?

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

The 2.4Ghz link is still slower than it should be (based on other devices using the same SSID) but it works now. I have about a dozen SP3s at work that I'm going to upgrade and then test with Cisco 3501 APs. These are 2.4Ghz 802.11N access points. I'll let you know what I find next week.

Eddie - how did you go with the other SP3s?

I updated as soon as the firmware was available but unfortunately the issue still has not been fixed for me.

I'm currently sitting in my usual spot in head office and seeing similar link speeds - 2mbps to 30mbps, usually hovering around 11mbps. My Dell laptop is right next to it connecting to the same network at 130mbps.

Eddie - how did you go with the other SP3s?

I updated as soon as the firmware was available but unfortunately the issue still has not been fixed for me.

I'm currently sitting in my usual spot in head office and seeing similar link speeds - 2mbps to 30mbps, usually hovering around 11mbps. My Dell laptop is right next to it connecting to the same network at 130mbps. 

Well there's really not much to say. The new firmware didn't make a difference. 2.4Ghz 802.11N performance hasn't changed. We finally received very solid builds of the Citrix Worx Suite for IOS 8 so we're moving ahead with Apple as the to go to platform. I really like the Surface Pro 3 but the front office isn't going to put up with a device that exhibits chronic wireless issues. I'll keep checking this thread but I'm not going to invest much more time troubleshooting. In the event that the Surface Team actually reads any of this... Guys PLEASE do NOT use a Marvell wireless controller on the next Surface. Stick with Intel or Broadcom.