Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-09-03T12:24:22+00:00

    I uninstalled Hyper-V and it fixed ALL my wifi issues (which were terrible) PLUS the computer now supports the instant-on feature from Standby.

    I never had Hyper-V installed to begin with so uninstalled it doesn't apply to me unfortunately.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-09-03T12:57:08+00:00

    On Wed, 3 Sep 2014 12:22:28 +0000, EddieN77 wrote:

    >> Why doesn't Microsoft just focus on supplying updated drivers for this Marvell network controller instead of bundling up several different drivers and updates into a zip file. Honestly the ONLY thing that is frustrating me right now with my SP3 is the wifi performance.

    As you drill down on the MS page, you CAN select only the WiFi drivers

    Surface Pro 3 WiFi BT v15_68_3044_85.zip

    I DO agree that the situation is intolerable and the silence from Microsoft is

    horrific.

    For Adam C. Horne - there have been lots of issues documented with the r7000

    and pure USB performance when you connect a NAS drive to one of its ports -

    http://forums.smallnetbuilder.com/showthread.php?t=14109 is an example.

    There's also http://forum1.netgear.com/showthread.php?t=92445 and mention on

    firmware 1.0.69.. to fix some USB type issues.

    I have an r7000 myself...

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2014-09-03T13:12:44+00:00

    Something that might be useful...

    If you have no need of the SP3's pen's click-to-open-OneNote feature, you can safely turn off Bluetooth to get much better WiFi speeds. The pen and its two side buttons will still work on the SP3's screen, but you will no longer be able to open OneNote by pressing the button at the top. This doesn't really help those who need BT for other purposes like headphones and the Arc Touch Mouse though. C'est la vie...

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  4. Anonymous
    2014-09-03T14:43:53+00:00

    Although I solved my problem by using the USB Wi-Fi adapter, most people have not and I image a lot of people probably returned the unit because the Wi-Fi card is so unstable.  Not to mention those people probably discouraged many others from getting one.

    From a business point of view I can't comprehend how Microsoft expects users to purchase a defective problem.  Any other company would have already solved this issue by now if not immediately after launch.  Don't they know that this is practically killing the sales of this device?

    Several months later, this is not solved and it is a key component of the device that must work flawlessly.  Customer support never acknowledges there is a problem, Microsoft store employees do not acknowledge this is a problem, and we have not see any updates that can point to solving this problem permanently yet.

    Like many users have posted here, it is hard to support a company that clearly does not understand what it takes to make a product successful anymore.

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  5. Anonymous
    2014-09-03T14:51:01+00:00

    Although I solved my problem by using the USB Wi-Fi adapter, most people have not and I image a lot of people probably returned the unit because the Wi-Fi card is so unstable.  Not to mention those people probably discouraged many others from getting one.

    From a business point of view I can't comprehend how Microsoft expects users to purchase a defective problem.  Any other company would have already solved this issue by now if not immediately after launch.  Don't they know that this is practically killing the sales of this device?

    Several months later, this is not solved and it is a key component of the device that must work flawlessly.  Customer support never acknowledges there is a problem, Microsoft store employees do not acknowledge this is a problem, and we have not see any updates that can point to solving this problem permanently yet.

    Like many users have posted here, it is hard to support a company that clearly does not understand what it takes to make a product successful anymore. 

    For what it's worth, the MacBook Air suffers from the same problem (not sure about the Pro) and that hasn't stopped it from selling by the truckload. All devices that use integrated BT/WiFi adapters suffer from this interference. Most people simply don't notice that it's that Bluetooth mouse that's causing their WiFi speed to take a hit. In fact I'm not even sure that most people can tell the difference between connecting at 20mbps and 300mbps. Lol. Yes, us geeks can, but the average Joe? Debatable.

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