Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-08-08T14:25:07+00:00

    On Fri, 8 Aug 2014 14:01:27 +0000, newpop1 wrote:

    |But I also configure the routers and leave them, no need to change the

    settings once they are installed.

    |In fact, when I got the SP3 I did not think it was possible by today's

    standards on high end devices like the SP3, to have a gadget with such an awful

    and unreliable Wi-Fi connection.  It is sad because I really like the SP3 but

    with Microsoft losing so much money with the Surface product, maybe this will be

    just another Zune HD story.  I wonder what the return rate is from users that

    really don't even know it is a Wi-Fi issue and return it.  Then word of mouth is

    also a problem from that point.  Due to my tests, I am unable to recommend it to

    my company as a device we can give the executives.

    I understand all of that, but I'm interested in knowing

    1. do you specify specific channels for 2.4 and 5 GHz or are they on auto

    select?

    1. confirm that you have different SSID names for 2.4 and 5GHz

    I agree that settings like this should make no difference. I'm asking in an

    attempt to see what things people with issues MAY have in common (especially

    since Microsoft official engineering is making no effort here at all to do this

    research).

    And yes, Microsoft is shooting themselves in the foot by not fixing or even

    responding to users on this issue. I'm personally not recommending the SP3 at

    this time because of the unresolved issues.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

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  2. Anonymous
    2014-08-08T14:36:27+00:00

    Sorry I missed that in my long rant:)

    1. Channels are not specified, it is on Auto.  In my location there are no other WiFi stations around anyway and I do not like to tinker with channels, never had to before.
    2. Yes, at first I tested with the same name for 2.4 GHz and 5 GHz but SP3 had issues connecting to the AC band.  The majority of my testing with the SP3 has been with different SSIDs, one for 2.4 and one for 5 GHz.  This way I could test properly.

    Thank You

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  3. Anonymous
    2014-08-08T15:06:38+00:00

    Sorry I missed that in my long rant:)

    1. Channels are not specified, it is on Auto.  In my location there are no other WiFi stations around anyway and I do not like to tinker with channels, never had to before.
    2. Yes, at first I tested with the same name for 2.4 GHz and 5 GHz but SP3 had issues connecting to the AC band.  The majority of my testing with the SP3 has been with different SSIDs, one for 2.4 and one for 5 GHz.  This way I could test properly.

    Thank You

    Just for testing, why you don't try to set specific channels. In the case of 5G try 36 or 40 first. In my case if I use the high MHZ channels my connection becomes unstable.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-08-08T15:46:09+00:00

    On Fri, 8 Aug 2014 15:06:38 +0000, CtitanicMVP [MVP] wrote:

    |Just for testing, why you don't try to set specific channels. In the case of

    5G try 36 or 40 first. In my case if I use the high MHZ channels my connection

    becomes unstable.

    And HERE, the higher channels work best. For 3 different AC routers I've tried.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Please mark as answered if this answers your question

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-08-08T15:46:47+00:00

    On Fri, 8 Aug 2014 14:36:27 +0000, newpop1 wrote:

    |1) Channels are not specified, it is on Auto.  In my location there are no

    other WiFi stations around anyway and I do not like to tinker with channels,

    never had to before.

    Please test this. For me, the HIGHER channels always work best.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Please mark as answered if this answers your question

    Was this answer helpful?

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