This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It is good that worked out on your location. But the SP3 always has a problem with the 5 GHz routers I have used. I have several devices connecting to the 5 GHz band without issues. Just the sp3 had the problems.
I read that there will be a second windows 8.1 update in August. Maybe they will sneak in some fixes there hopefully.
Are you using 5 GHz wireless phones? I had those and since I replace them my 5 GHz connection is more stable.
No I am not using 5 GHz phones. All other devices work fine on the 5 GHz ssid, SP3 is the only one that fails.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
No I am not using 5 GHz phones. All other devices work fine on the 5 GHz ssid, SP3 is the only one that fails.
I have no other phones other than my cell phones. I got rid of my landline a year ago. Perhaps a neighbor's 5ghz wireless home phone may be a contributing factor with your wifi dropping. Have you tried to connect your SP3 at a different location that uses 5ghz wifi (I.e. BestBuy, coffee shop, internet café)? It would be interesting to see if you find the same issues on a totally different network.
Hello. Yes i did that with the first SP3 I got and it could not stay connected. Customer support said it was probably defective and returned it. I then heard Microsoft acknowledged the problem and were fixing it so I got a replacement but a different model as well. The one with 8 GB of ram. however that had the same exact wifi problem as well.
I tried different locations, in fact even with wireless G routers it would drop the connection, it was more stable but not reliable. Microsoft then released a patch that solved most issues. unfortunately the last patch after that broke it again.
I then gave up and got the USB WiFi adapter and has been flawless since then since I am not using the internal WiFi card anymore. just for kicks I enabled the internal card today and it dropped the connection after one hour, awful. Back to the USB WiFi adapter without issues.
Bottom line is Microsoft is not really fixing this problem or not taking ownership of the issue. users will lose confidence on their products if they can't produce something stable. like I mentioned in an earlier post, my nexus 7 has a rock solid WiFi connection, that is a $200 machine, same for other inexpensive devices, this $1,400 machine can't even stay connected to the internet.
Do you think Apple would release their air laptop with the same problem? Something is not ok with the company.
