Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-07-18T15:37:20+00:00

    ok, some bad news.  After testing the update from 7/16, the Surface Pro 3 has been disconnecting from the WiFi constantly.   Before the 7/16 it was quite stable, not fast, but stable.

    Too bad.

    I manually rolled back to 07/08 driver and it is near(with the limited testing) normal now.

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  2. Anonymous
    2014-07-18T15:44:51+00:00

    Hello, when I mention I was putting it to sleep I mean I tap on the power button, or close the keyboard cover which turns the screen off, or just let it time out on inactivity and turns off the screen by itself.

    Last night I was mostly tapping on the power button when I was done replying to an email, then put it back on the table, I got a beep noise that I received email so I tap on the power button and respond, etc.  Most of the time it kept the WiFi connection, but in longer periods I suppose (it is hard to know for sure), I would hear my phone beep (email) but not the SP3, so I tapped on the power button and on that screen I could see the WiFi icon had an exclamation sign or even sometimes it had no bars although it is close to the router.  When I unlocked the PC there was no internet, I swiped from the right and saw the WiFi icon had the SSID and all bars, no exclamation icon, then I clicked on the WiFi icon, then it would immediately say Connected and switch the next second to Limited.  Sometimes I was able to disconnect and reconnect to the same SSID but sometimes it required a reboot.  Something it was fixed by the update prior to 7/16's update.

    For example, just now, the SP3 is about 5 feet from the router and I closed the keyboard cover when I was done using it and left it alone for about 15 minutes and it was not beeping anymore when emails were coming in as it normally did before, I opened the cover and tapped on the power button, the WiFi icon showed full bars, but I unlocked the device and same thing, WiFi icon said "Limited".  After a reboot WiFi is working again.  This was the symptom that we were experiencing before, so I can only conclude that the 7/16 update broke it again since before 7/16 it was very stable finally. 

    At least for me.

    Thank You

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  3. Anonymous
    2014-07-18T15:50:36+00:00

    I don't show a 7/8 driver, I show a 6/3 and 6/20 driver versions .79 and .85 respectively.  I show under Windows Update a System Hardware Update on 7/16 but even before I applied the update on 7/16 the KB article link was not descriptive, linked to a generic page.

    I guess I am hoping we can get to the point where the Windows Updates don't break the WiFi anymore.

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  4. Anonymous
    2014-07-18T16:29:04+00:00

    I meant to say the driver from 7/8 update. It is the 6/3 driver I believe. 6/20 driver is from the 7/16 update.

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  5. Anonymous
    2014-07-20T13:44:12+00:00

    Hello, after a few days of testing with the new driver/updates, it is clear that the 6/3 driver was the stable one and 6/20 has major issues again.  After long periods of inactivity, the WiFi is lost and does not even give you a list of WiFi SSIDs .  I have to restart the SP3 every time and then everything is back to normal for a few minutes or a few hours.  Then it loses it again.  Can someone at Microsoft read this and either roll back the 6/3 driver via Updates or fix the new driver?

    Rolling the driver manually did not work for me, Windows puts it back eventually automatically.

    Thanks

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