Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-07-07T02:24:55+00:00

    Here are my updated results, now using the ATT internet speed test, which I found gave me the most reliable and repeatable results.

    Adapter.                     dl.            ul

    Built in 2.4ghz.        18.0.          1.8Mb/sec

    Built in 5ghz.           17.6.         0.2

    USB 2.4ghz.             18.0.        1.8

    I also tested an old Surface Pro I had since forever.

    That system reported

    Built in 2.4ghz.        18.0.          1.8

    Built in 5ghz.           17.6.         1.8

    As I would have expected.

    I retested several times and got the same results (or worse) on the Surface Pro 3, so some thing is definitely amiss there.

    I also discovered that the throughput on the 2.4ghz band is hampered by my use of my Bluetooth headset.  the headset keeps dropping out when the on board WiFi is used but has no trouble when the USB WiFi adapter is in use.

    I remember running into this problem with WiFi and Bluetooth on the Surface Pro 2 I sold so I think that coexistence in the Marvell chip or drivers is also a problem.  please take a lookmat that one as well, Microsoft guys.

    I am thinking in just a few weeks we'll get an upgrade that makes things better.

    Just for the record, I HAVE NOT experienced the standby wakeup problem, so I guess not everybody has that one.

    It is ridiculous to go returning the Surface for something that is obviously going to get better.

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  2. Anonymous
    2014-07-07T14:20:23+00:00

    Hello, I disagree about your last statement "It is ridiculous to go returning the Surface for something that is obviously going to get better." because we pay around $1,400 for a machine that at its basic level it should work.  And we can't be sure that it will get better nor we know the timeline.  This is not a no brand name inexpensive Android tablet, this is the flagship the Microsoft is trying to put out there to compete with Apple, Android and for that matter other Windows PC makers as well.

    Yes you can go through several tweaks if you are a tech person (like buying an USB Ethernet card , only connect to a G router via Wi-Fi, etc) and wait for Microsoft to see if they finally decide after 2 weeks + to fix the issue (assuming it is not a hardware issue).  

    I am a tech person and I really don't feel like I have to spend lots of time debugging a $1,400 product for Microsoft and then wait to see if they fix it.  You don't buy an expensive product *almost* finished and wait for the manufacturer to fix a *major* component* later.  It would be like buying an automobile where reverse does not work all the time or the accelerator pedal can only be depressed a third of the way down, etc.  

    The problem with the Wi-Fi / Bluetooth card is a major flaw and makes this device unusable because I can't depend on it.  The device is awesome in every other respect, but if I can't take it when I travel and be able to depend on it 100% of the time like I do with my $199 Android tablet or my old $499 windows notebook, then my only choice is to return it at this time and look for something that is reliable since I need a new device at this time.

    Just my 2 pesos...

    IMHO

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  3. Anonymous
    2014-07-08T03:27:55+00:00

    I'm in the same boat, there are a few glaring issues that are keeping me from deploying these in the workplace, for the price we cannot be expected to wait months for something as trivial as basic wireless functionality to work.

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  4. Anonymous
    2014-07-08T19:07:15+00:00

    Looks like there is an update and another on the 16th...

    • We will also issue an update on Wednesday, July 16, to further improve Wi-Fi connection and throughput scenarios.

    http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-3-update-history

    July 2014 updates

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  5. Anonymous
    2014-07-08T20:13:22+00:00

    Anybody get the firmware updates yet, still checking for them....

    I got the usual Windows 8.1, Office, etc updates half hour ago.

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