Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-07-01T01:52:48+00:00

    Its not just ac routers.  I have a Linksys n dual band router ea4500 and it still has limited connection on both frequencies.

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  2. Anonymous
    2014-07-01T02:14:05+00:00

    Microsoft Support,

    Were you able to reproduce the consistently slow download speed to 2.4 Ghz 802-11n routers.  I have Linksys E1500 problem.  I just need to know if you were able to reproduce the problem.

    Thanks in advance,

    Ted

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  3. Anonymous
    2014-07-01T09:57:26+00:00

    right its general wireless issue

    limited connectivity on wake up

    slow wireless speeds on battery 

    etc

    for the slow wireless on battery its really bad, from what I can tell... while on battery the card is transmitting at the lowest mandatory (required) data rate and for 802.11a that's 6mbps. I know others here that's for saving battery but that's just wrong... wireless has other built in features to save battery like ps-poll etc... for example ipad etc don't lower their rate (much) while on battery... 

    for 1 thing its really slow, and for the big one....your hurting the entire RF cell with this!!! at home its not as big of a deal but in the enterprise environments this is REALLY BAD!!! dont forget that RF is shard medium... if you have 20 clients tx at lets say 54mb and 1 client at 6mb... your slowing down the entire RF cell since the slow client needs more tx air time to tx his data than the ones at 54...

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  4. Anonymous
    2014-07-01T13:30:27+00:00

    I think it goes beyond AC routers but the main problem manifests itself in the AC router at this time.  At first the connection is OK even with the AC router but over time it degrades.   Eventually the upload speed is so slow that the connection is eventually lost and "Limited" appears in the WiFi icon.

    The only way to solve it is by doing a true shut down or to remove the WiFi driver.  I even had this problem with the Linksys WRT 1900 AC and connecting to the 2.4 Ghz SSID was good at first but after a while (hours), it eventually got very slow or lost the connection.  I was able to connect to my old Dlink router (non AC) and Surface Pro 3 had no problem for several days.

    I am hoping it is not a hardware issue and this can be solved with software, but Microsoft support should be able to reproduce this rather quickly with any of the top AC routers on the market right now.  I don't know how this one slipped by the quality control / testing department given the fact the the Surface Pro 2 and the 1 already had WiFi issues anyway...

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-07-01T13:59:43+00:00

    On Tue, 1 Jul 2014 01:28:56 +0000, Josh_F wrote:

    |Thank you for sharing your experiences while connecting to 802.11ac access

    points.  We are working to resolve bandwidth limitations associated to certain

    access points.

    Josh, this is more than just AC routers.

    Some folks with slower Internet connections may not notice any differences.

    One way to check is file transfer between two computers. Or look at upload

    speeds.

    While there are many variables, the issue is there.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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