Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

519 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-06-30T00:02:54+00:00

    Uninstalling the driver, deleting and doing a reinstall did not resolve the issue for me.  sometimes WiFi goes to limited connection while I'm surfing .  this is getting irritating .  I really hope this is resolved soon.  I don't have a AC router either.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-06-30T15:26:16+00:00

    I am also still having the slow WIFI problem.  I am getting a consistent 3 Mbps download speed.  Other devices are getting 50+ Mbps download  My router is Linksys E1500 Type-N 2.4 Ghz.  I do not have 5 Ghz type N router or AC router.  I tried all solutions on the forums (here and on surfaceforums.net) including upgrading my router firmware.

    I am also hoping for a driver update that will resolve my problem.  If not I will return the SP3 before the warranty expires.

    I am also considering upgrading my router to WRT1900AC.

    I also wish Microsoft would confirm if they reproduced the problem (slow WIFI connection to 2.4 Ghz type N router)

    Thanks,

    Ted

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-30T15:42:12+00:00

    I ended up returning my SP3 since my return window was expiring.  If they fix it I will try it again though.  the WRT1900AC works beautiful with ANY device so it is OK and when they fix the Surface Pro 3 it should be fine as well.  

    I was able to revert back the driver on the SP3 and then it would work but only for a few hours, after a few hours somehow (without rebooting) the problem kept coming back, even with Windows Updates off, which is crazy to have to do anyway.

    Without a solid Wireless driver, the Surface Pro 3 is an expensive brick.  My $200 Nexus 7 tablet has a solid AC WiFi card, why can't the $1,500 Surface Pro 3 have a solid WiFi card? It makes no sense that Microsoft is not acknowledging this problem at least in these forums.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-06-30T19:26:07+00:00

    yep I have not seen where they stated there was a wireless problem as well... other than when I called the surface support team they said there should be an update soon.

    if there is not one this week , I am going to call back and complain. and if its not fixed within my BB return policy I will have to return it.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-07-01T01:28:56+00:00

    Hi All,

    Thank you for sharing your experiences while connecting to 802.11ac access points.  We are working to resolve bandwidth limitations associated to certain access points.

    Thanks,

    Josh_F

    Was this answer helpful?

    0 comments