Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-12-14T03:37:34+00:00

    Quick update, all - I've been in touch with one of the MS Support staff over the last week, and we've been troubleshooting the issue via remote control.

    The tech has sighted and logged the issue - at the time the device was connecting between 6-50 mbps, on average around 30 mbps on a 2.4ghz corporate network. After some basic troubleshooting (checking driver versions, device status, etc.) he collected some logs, which I'm told will be passed onto the Surface product team. He should hopefully get back to me in a week or so with word from the product team.

    I'm hoping that this will result in a fix during the next round of firmware updates... Pretty fed up at this point.

    I just got my SP3 a few hours ago. I just found this forum after noticing this same thing max 72Mbps, after seeing my network being so slow, I ran windows update and moved about my house. I am now currently seeing speeds of ~113Mbps; my new MSI gaming laptop with Qualcomm killer wi-fi network is seeing ~300Mbps on the same network. What gives Microsoft!?!

    My current driver is 15.68.3066.135

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-12-14T10:48:55+00:00

    On Sun, 14 Dec 2014 03:37:34 +0000, Hung Sewell wrote:

    >>I ran windows update and moved about my house. I am now currently seeing speeds of ~113Mbps; my new MSI gaming laptop with Qualcomm killer wi-fi network is seeing ~300Mbps on the same network. What gives Microsoft!?!

    please provide comparative tests from speedtest.net

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2014-12-14T17:54:54+00:00

    Barb, I believe your request is irrelevant because, speedtest.net will give you speeds from your ISP not your speed from system to router. I assume, having not read all posts that most people here are talking about the latter because most ISP don't provide over 100Mbps (at least where I live). For example the package my ISP provides is 50Mbps and given the time and day it can be higher or lower.

    Below is what I'm talking about

    But to indulge you...

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  4. Anonymous
    2014-12-14T18:29:12+00:00

    Barb, I believe your request is irrelevant because, speedtest.net will give you speeds from your ISP not your speed from system to router. I assume, having not read all posts that most people here are talking about the latter because most ISP don't provide over 100Mbps (at least where I live). For example the package my ISP provides is 50Mbps and given the time and day it can be higher or lower.

    Below is what I'm talking about

    But to indulge you...

    The problem is that no everybody is getting the same result. Look at mine 

    5 times faster

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  5. Anonymous
    2014-12-14T19:00:15+00:00

    The problem is that no everybody is getting the same result. Look at mine 

    5 times faster

    I suppose now it all comes down to what router you're using. For an N router which is what I have; one should be looking around 300Mpbs vs in your case an AC router would get around your speed reading.

    What driver version are you currently running?

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