Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

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  1. Anonymous
    2014-07-18T16:29:04+00:00

    I meant to say the driver from 7/8 update. It is the 6/3 driver I believe. 6/20 driver is from the 7/16 update.

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  2. Anonymous
    2014-07-18T15:50:36+00:00

    I don't show a 7/8 driver, I show a 6/3 and 6/20 driver versions .79 and .85 respectively.  I show under Windows Update a System Hardware Update on 7/16 but even before I applied the update on 7/16 the KB article link was not descriptive, linked to a generic page.

    I guess I am hoping we can get to the point where the Windows Updates don't break the WiFi anymore.

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  3. Anonymous
    2014-07-18T15:44:51+00:00

    Hello, when I mention I was putting it to sleep I mean I tap on the power button, or close the keyboard cover which turns the screen off, or just let it time out on inactivity and turns off the screen by itself.

    Last night I was mostly tapping on the power button when I was done replying to an email, then put it back on the table, I got a beep noise that I received email so I tap on the power button and respond, etc.  Most of the time it kept the WiFi connection, but in longer periods I suppose (it is hard to know for sure), I would hear my phone beep (email) but not the SP3, so I tapped on the power button and on that screen I could see the WiFi icon had an exclamation sign or even sometimes it had no bars although it is close to the router.  When I unlocked the PC there was no internet, I swiped from the right and saw the WiFi icon had the SSID and all bars, no exclamation icon, then I clicked on the WiFi icon, then it would immediately say Connected and switch the next second to Limited.  Sometimes I was able to disconnect and reconnect to the same SSID but sometimes it required a reboot.  Something it was fixed by the update prior to 7/16's update.

    For example, just now, the SP3 is about 5 feet from the router and I closed the keyboard cover when I was done using it and left it alone for about 15 minutes and it was not beeping anymore when emails were coming in as it normally did before, I opened the cover and tapped on the power button, the WiFi icon showed full bars, but I unlocked the device and same thing, WiFi icon said "Limited".  After a reboot WiFi is working again.  This was the symptom that we were experiencing before, so I can only conclude that the 7/16 update broke it again since before 7/16 it was very stable finally. 

    At least for me.

    Thank You

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  4. Anonymous
    2014-07-18T15:37:20+00:00

    ok, some bad news.  After testing the update from 7/16, the Surface Pro 3 has been disconnecting from the WiFi constantly.   Before the 7/16 it was quite stable, not fast, but stable.

    Too bad.

    I manually rolled back to 07/08 driver and it is near(with the limited testing) normal now.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-07-18T15:28:52+00:00

    On Fri, 18 Jul 2014 14:17:19 +0000, newpop1 wrote:

    |ok, some bad news.  After testing the update from 7/16, the Surface Pro 3 has

    been disconnecting from the WiFi constantly. My initial tests yesterday were

    premature since I had the PC on most of the day yestreday and the speed

    increased but the WiFi disconnects all the time coming out of sleep now.   Last

    night as I was using it putting it into sleep and out of sleep constantly, it

    lost the WiFi connection over 5 times!

    |

    |

    |

    |In fact, it gets to the point where it just says "Limited" connection and the

    only solution is to reboot the PC.

    |

    |

    |

    |I am not sure if other users are having the same problem after the 7/16

    update now.  But it is quite noticeable with this latest update from 7/16.

    Before the 7/16 it was quite stable, not fast, but stable.

    Can you describe how you were "putting it to sleep" and the intervals/timing of

    putting it to sleep/starting it up again?

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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