Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-11-21T19:18:48+00:00

    Can you share the brand and model of your router please? Do you know if there

    are any 5 GHz cordless phones in your vicinity and have you experimented with

    different 5 GHz channels?

    Hi Barb,

    We have a TP-LINK TL-WDR3600 Dual Band Wireless N600 Router. We don't have a cordless phone, but we live in an apartment building with many neighbors so there may be neighbors close to us that do. Haven't played around with different channels for the 5 ghz band. We have several other wireless devices in the apartment that never have these kind of issues so I know it's not a channel problem. But if the Surface behaves better with one channel over another than I guess it's worth some experimentation. 

    It would be worth trying different channels to rule out interference as a first step.

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  2. Anonymous
    2014-11-21T19:07:57+00:00

    Can you share the brand and model of your router please? Do you know if there

    are any 5 GHz cordless phones in your vicinity and have you experimented with

    different 5 GHz channels?

    Hi Barb,

    We have a TP-LINK TL-WDR3600 Dual Band Wireless N600 Router. We don't have a cordless phone, but we live in an apartment building with many neighbors so there may be neighbors close to us that do. Haven't played around with different channels for the 5 ghz band. We have several other wireless devices in the apartment that never have these kind of issues so I know it's not a channel problem. But if the Surface behaves better with one channel over another than I guess it's worth some experimentation.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-11-21T19:01:35+00:00

    On Fri, 21 Nov 2014 18:46:17 +0000, EddieN77 wrote:

    >>The 2.4Ghz link is still slower than it should be (based on other devices using the same SSID) but it works now. I have about a dozen SP3s at work that I'm going to upgrade and then test with Cisco 3501 APs. These are 2.4Ghz 802.11N access points. I'll let you know what I find next week.

    Thanks, Eddie. Please keep us posted.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  4. Anonymous
    2014-11-21T18:46:17+00:00

    On Fri, 21 Nov 2014 18:19:35 +0000, EddieN77 wrote:

    >>The 2.4Ghz connection was showing a link speed of 117Mbps and I was able to browse the web normally.

    so does this mean your speed is what you expected and you are happy?

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    The 2.4Ghz link is still slower than it should be (based on other devices using the same SSID) but it works now. I have about a dozen SP3s at work that I'm going to upgrade and then test with Cisco 3501 APs. These are 2.4Ghz 802.11N access points. I'll let you know what I find next week.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-11-21T18:34:53+00:00

    On Fri, 21 Nov 2014 18:15:36 +0000, EricMcKeon wrote:

    >>Well, after the most recent update wifi has been better when waking from sleep. It is more reliable in connecting and I don't think I've had to toggle wifi after waking the Surface up to get it to connect.

    >>

    >>

    >>

    >>That said, it is still consistently dropping the connection. Will be in the middle of browsing and then the wifi will drop out. It may come back in 5 or 10 seconds, or I may have to disconnect from it and reconnect to get the connection back. It may be fine for an hour, then it will drop out repeatedly for a stretch of 5 or 10 minutes.

    >>

    >>

    >>

    >>Speeds have also not changed, still performing slower than what other people report.

    >>

    >>

    >>

    >>This is all on 5 ghz N-only with a separate SSID from our 2.4 band, and no other modification to the surface other than windows updates.

    Can you share the brand and model of your router please? Do you know if there

    are any 5 GHz cordless phones in your vicinity and have you experimented with

    different 5 GHz channels?

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    Was this answer helpful?

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