Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-11-20T13:35:50+00:00

    On Thu, 20 Nov 2014 12:38:56 +0000, EddieN77 wrote:

    >>No, the 5Ghz band has a unique SSID.

    Eddie,

    Can you humor me and power cycle the router and then TRY again get me some speed test results on both bands, plugged in and not plugged in from speedtest.net and, if you are a Comcast customer, from speedtest.comcast.net. I know you said you couldn't even get to websites.

    I need to try to get someone from MS to look specifically at Apple Routers (need

    model number please, I know the firmware is 7.7.3 from your other post).

    I will try to escalate.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    The router is an Apple Airport Extreme AC (without the time capsule feature). I believe the model # is ME918LL/A. I'll power cycle the router and run some tests after work.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-11-20T13:16:15+00:00

    On Thu, 20 Nov 2014 12:38:56 +0000, EddieN77 wrote:

    >>No, the 5Ghz band has a unique SSID.

    Eddie,

    Can you humor me and power cycle the router and then TRY again get me some speed test results on both bands, plugged in and not plugged in from speedtest.net and, if you are a Comcast customer, from speedtest.comcast.net. I know you said you couldn't even get to websites.

    I need to try to get someone from MS to look specifically at Apple Routers (need

    model number please, I know the firmware is 7.7.3 from your other post).

    I will try to escalate.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2014-11-20T12:38:56+00:00

    No, the 5Ghz band has a unique SSID.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-11-20T12:27:06+00:00

    I can verify this as well. 2.4Ghz wireless N performance is nonexistent. This is based on my results connecting the SP3 to an Apple Airport Extreme AC router running firmware version 7.7.3. No hyper v, virtulization or VPN running. 

    Eddie,

    Are you using the same SSID name for both the 2.4 and 5 GHz bands or not?

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  5. Anonymous
    2014-11-20T00:22:41+00:00

    I need some info from you please?

    1.  What Router are you running?

    2.  What firmware are you running?

    3.  Any 3rd party virtualization or hyperv?

    4.  Any 3rd party VPN (cisco/juniper) 

    1-2:  Netgear N300 WNR3500Lv2 with firmware version V1.2.0.28_40.0.72 (the latest available)

    3-4:  no hyperv or third-party VPN

    Thanks for your (and Barb's) interest.

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