Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

519 answers

Sort by: Most helpful
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-09-27T16:56:23+00:00

    On Sat, 27 Sep 2014 16:42:51 +0000, A G Williams wrote:

    >>I'm getting 70mb/s from my desktop

    >>

    >>I'm getting 10mb/s from my laptop on 2ghz

    >>

    >>I start with 13mb/s on 5ghz then it dropped down during the test until it finished at <2mb (I htink it was 230k)

    Please go to www.speedtest.net using ONLY your Surface Pro 3

    go once with the SP3 connected to the 5 GHz band, run the test, then select

    Share this Result, then copy, then paste the result into a reply. It will look

    like this: http://www.speedtest.net/my-result/3791825082

    close your browser. connect to the 2.4 GHz band, go back to www.speedtest.net,

    run the test, then select Share this result, copy and paste into a reply.

    please include who your provider is and what speed tier you are on in the format

    105/10. replaced 105 and 10 with what your speed tier is.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-09-27T16:42:51+00:00

    On Sat, 27 Sep 2014 15:05:22 +0000, A G Williams wrote:

    >>I have the ASUS RT-AC68U, and the problem is identical whether I am connected to my 5GZ or 2Ghz networks.

    how are you measuring this? go to speedtest.net and test with both SSID's and

    report back and also include what speed tier you have from your ISP.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    I'm getting 70mb/s from my desktop

    I'm getting 10mb/s from my laptop on 2ghz

    I start with 13mb/s on 5ghz then it dropped down during the test until it finished at <2mb (I htink it was 230k)

    Was this answer helpful?

    0 comments No comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-09-27T16:17:01+00:00

    On Sat, 27 Sep 2014 15:05:22 +0000, A G Williams wrote:

    >>I have the ASUS RT-AC68U, and the problem is identical whether I am connected to my 5GZ or 2Ghz networks.

    how are you measuring this? go to speedtest.net and test with both SSID's and

    report back and also include what speed tier you have from your ISP.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-09-27T15:05:22+00:00

    If it were me, I'd be livid, but I'd bite the bullet and get a really good ASUS

    or Netgear 802.11ac router and run it in Access Point mode and attach it to a

    port on the Verizon router. I'd specify separate SSIDs for 5 and 2.4GHz and

    connect my SP3 to the new 5 GHz SSID.

    the MI424WR-GEN3I is ancient in router years. Verizon will sell you a better

    FIOS router for $75-$100 but you are better off with your own device.

    I DO realize that the issue is with the SP3. But absent a fix from Microsoft and

    the lack of specific comments on this specific issue from Microsoft, I'd

    probably spend the money. This isn't a real answer to the lack of

    attention/fixes, but it is the only thing I can suggest.

    I can personally vouch for the Netgear R7000 and the ASUS RT-AC68U. There are

    some cheaper routers that can be run in AP mode that may work ok, but I don't

    have personal experience with them.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    Agree!

    I have the ASUS RT-AC68U, and the problem is identical whether I am connected to my 5GZ or 2Ghz networks.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-09-25T20:29:18+00:00

    I've been speaking with a number of other friends/family/colleagues that also picked up Surface P3s on Day 1 and they seem to be having the same issues. 802.11ac compatibility seems to be the worst, but even 802.11n speeds seem to be worse than other stable devices.

    Try downgrading the driver.

    ...

    This fixed issues for me.  Using 802.11n on the newest driver, I was seeing speeds around 8mbps.  I am now seeing full speed again with the 4/24 driver.

    As I have mentioned a few times to people in this thread already, I know its 37 pages for new folks so could someone sticky this "workaround" 

    I guess I'm wasting my breath.  I too have asked around and found 4 people with a SP3 who are all IT professionals with 15+ years of experience, like me, that know what they are talking about.  Not one of them found better actual throughput with the old driver, just a better link speed.  A nice, shiny placebo.

    8mbps?  Link or throughput?  How are you measuring?  ...are you just reading the speed in the WiFi Status window?  I haven't read all 37 pages of this, just the first and last few, but has anyone actually measured throughput?

    So, that's 5/5 people that found the old driver is not really any better in terms of throughput, but I know it's less stable in terms of connection reliability.

    Marvall and Microsoft just need to fix this.  In the meantime, we need to be patient and put up with less than ideal WiFi speed.  Faffing around with drivers doesn't help.

    I have to say that I also have noticed that.

    Was this answer helpful?

    0 comments No comments