Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

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  1. Anonymous
    2014-06-22T19:24:01+00:00

    I didn't uninstall an update. I only uninstalled the drivers you mentioned above. Make sure you don't have Windows set to automatically install updates.

    One other thing I noticed with the wireless routers...

    During my troubleshooting efforts I grabbed a WD N900 router. Both routers (Airport Extreme & N900) were configured to have the same SSID for both the 2.4 GHz and 5 GHz networks. By default the Surface is connecting to the 2.4 GHz network and seems to max out at 72 MB/s.

    Try giving your 5 Ghz network a different name and connect specifically to that network. It was at that point I saw the faster connections to both routers.

    Hope this helps!

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  2. Anonymous
    2014-06-22T19:10:11+00:00

    I uninstalled the battery, A/C, and wireless drivers and none of the symptoms were alleviated after a reboot.

    I think the problem likely has more to do with the update you're referencing. Could you please tell us which update Microsoft had you uninstall?

    Thank you.

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  3. Anonymous
    2014-06-22T18:12:23+00:00

    I just got off the phone with Microsoft support. There is an issue with an update which was installed after my purchase. He had me uninstall three adapters; wireless, battery, and A/C. After a restart the drivers are installed automatically from the local drive (like they were out of the box). 

    With my Airport Extreme I am able to get a 833 MB/s connection. Through Windows Update I can see there is an 'important update' available dated 6/19. It's labeled as an updated related to the hardware. I'm not sure what all drivers are updated with this install, but obviously I will avoid it until they provide a new update (post 6/19). 

    If you have windows to automatically install important updates you will likely have issues. Windows will continue to install the 6/19 update which is causing the issue.

    Thanks for updating us.

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  4. Anonymous
    2014-06-22T18:04:29+00:00

    I just got off the phone with Microsoft support. There is an issue with an update which was installed after my purchase. He had me uninstall three adapters; wireless, battery, and A/C. After a restart the drivers are installed automatically from the local drive (like they were out of the box). 

    With my Airport Extreme I am able to get a 833 MB/s connection. Through Windows Update I can see there is an 'important update' available dated 6/19. It's labeled as an updated related to the hardware. I'm not sure what all drivers are updated with this install, but obviously I will avoid it until they provide a new update (post 6/19). 

    If you have windows to automatically install important updates you will likely have issues. Windows will continue to install the 6/19 update which is causing the issue.

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  5. Anonymous
    2014-06-22T16:58:58+00:00

    I've also been getting very slow wifi speeds (6-12 Mbps) where other pcs are performing at 300Mbps

    Internet speed tests on the surface pro are under 5Mbps while I get the expected 105mb or better with my other PC.

    Stability improved after disabling Bluetooth on the surface pro 3  but that is far from an ideal solution. I'll try the rollback mentioned here.

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