Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

519 answers

Sort by: Most helpful
  1. Anonymous
    2014-07-20T15:10:31+00:00

    On Sun, 20 Jul 2014 14:33:40 +0000, newpop1 wrote:

    |My AC band has WPA/WPA2/Mixed security, auto channel settings.  Same for the

    N band. Which are the defaults.

    One of the differences between your setup and mine is that I specify a channel.

    I use one of the upper channels above 149 for the 5GHz band. For the 2.4GHz

    band, I've been using channel 8 --

    I don't used mixed mode - I don't have any legacy devices.

    I use WPA2 only.

    I have the same configuration as you with the only difference in the 5G channel where if I use any thing above 149 the 5G becomes very unstable. In general, the 5G in my Asus always has been very unreliable in all my different Surfaces versions. The 2.4G working more stable after I reinstalled the latest driver. But that did not help with 5G.

    Was this answer helpful?

    0 comments No comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-07-20T14:53:10+00:00

    On Sun, 20 Jul 2014 14:33:40 +0000, newpop1 wrote:

    |My AC band has WPA/WPA2/Mixed security, auto channel settings.  Same for the

    N band. Which are the defaults.

    One of the differences between your setup and mine is that I specify a channel.

    I use one of the upper channels above 149 for the 5GHz band. For the 2.4GHz

    band, I've been using channel 8 --

    I don't used mixed mode - I don't have any legacy devices.

    I use WPA2 only.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Please mark as answered if this answers your question

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-07-20T14:33:40+00:00

    Well, the router's settings are pretty much the defaults.  Its firmware is the latest version. The router has 2 SSIDs, the AC band and the N/G band.  The SP3 connects better to the AC band with the latest update, but it cannot stay connected, it eventually goes to "Limited" and I have to reboot or go to another SSID.  If I connect the SP3 to the N band, then it is more stable but before the latest update on 7/16 it used to be very stable on this band (at least for 1 week with the previous update), the latest update caused the disconnection issues, etc.

    My AC band has WPA/WPA2/Mixed security, auto channel settings.  Same for the N band. Which are the defaults.

    I just want to point out that no other device we have, has a problem with the WRT1900AC router in either AC or N/G bands.  With my previous DLINK G router the SP3 was also very good *finally* last week before the 7/16 update and the update from 7/16 also brought back the issue when I connect to the old router, the "Limited" or WiFi not working as I showed in my last post, etc.

    Was this answer helpful?

    0 comments No comments
  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-07-20T14:11:16+00:00

    On Sun, 20 Jul 2014 13:44:12 +0000, newpop1 wrote:

    |Hello, after a few days of testing with the new driver/updates, it is clear

    that the 6/3 driver was the stable one and 6/20 has major issues again.  After

    long periods of inactivity, the WiFi is lost and does not even give you a list

    of WiFi SSIDs .  I have to restart the SP3 every time and then everything is

    back to normal for a few minutes or a few hours.  Then it loses it again.  Can

    someone at Microsoft read this and either roll back the 6/3 driver via Updates

    or fix the new driver?

    |

    |

    |

    |Rolling the driver manually did not work for me, Windows puts it back

    eventually automatically.

    the problem, of course, is that some people have better results with the driver

    released 7/16 and some with the previous driver. I'd be interested in what your

    settings are in your WRT1900 and if you loaded the latest firmware.

    I'm NOT saying that you should have to tweak router settings, I'm just looking

    to see if there is anything in common with folks afflicted by this - things like

    channel #, what mode (mixed, legacy, N+AC only, etc.) they are running in.

    I think there is a general bug in Windows with respect to the list of SSIDs. On

    other x86 devices, I often only see MY SSID the first time I look at the list

    from Charms. It quickly refreshes after I sit on that screen. I'm wondering if

    this is related...

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Please mark as answered if this answers your question

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-07-20T13:44:12+00:00

    Hello, after a few days of testing with the new driver/updates, it is clear that the 6/3 driver was the stable one and 6/20 has major issues again.  After long periods of inactivity, the WiFi is lost and does not even give you a list of WiFi SSIDs .  I have to restart the SP3 every time and then everything is back to normal for a few minutes or a few hours.  Then it loses it again.  Can someone at Microsoft read this and either roll back the 6/3 driver via Updates or fix the new driver?

    Rolling the driver manually did not work for me, Windows puts it back eventually automatically.

    Thanks

    Was this answer helpful?

    0 comments No comments