Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Microsoft... do you not see the problem here? People are returning the device because your not updating people with timelines for fixes and the actual fixes. You should make avail some beta drivers so that customers can test potential fixes... I am sure everyone here would be willing to help get information to get this fixed.

Like I mentioned before.... I am keeping this till my best buy return is up, if its not fixed by then I will be returning this just like other customers are....

You guys need to be open with your customers and work towards resolving the problems..... at this point we need to see daily updates for this issue. Even if you say researching, found and working on driver etc... but you have said jack other than, were working it...

I don't think it takes a magnifying glass. When you buy a laptop, one of the first things you want to do is install software and your content (pictures, music, etc.). Have you tried moving 20 GB of music over an 11 MB/s connection?! Follow that up with about 10 installs (3 GB each), followed up by about 40 GB of video, and finally 20 GB of pictures. 

With previous devices you have an Ethernet port. What typically would be included with a laptop in the past are things like Ethernet port, keyboard, trackpad. Now you have to pay extra for them. 

At the Microsoft store I was able to read that the device support 802.11 ac. I have a supporting router at home. If I should be able to get a 800 MB/s without purchasing something I likely won't need much past the initial setup, why would I spend the extra money? 

So far Microsoft has been a fail on this one. While the solution I posted before works at home, my SP3 does not work on the routers in my office. It also does not work with the hotspot feature of my iPhone.

Initially I couldn't see the SSID. Microsoft support told me the apostrophe character is not valid in the SSID name. Problem is, Apple puts this in by default with a name like "Mike's iPhone 5s". When I took out the apostrophe (and any spaces) I was able to see the SSID, but it won't connect.

So I'm done with my rant. I'm making the 50 mile round trip this weekend to return device.

Hi All,

Thank you for sharing your experiences while connecting to 802.11ac access points.  We are working to resolve bandwidth limitations associated to certain access points.

Thanks,

Josh_F

Josh,

Please, this is more than just AC routers. I have it on my dual band N E4500 Linksys router.

Thanks,

Grant

On Tue, 1 Jul 2014 01:28:56 +0000, Josh_F wrote:

|Thank you for sharing your experiences while connecting to 802.11ac access

points.  We are working to resolve bandwidth limitations associated to certain

access points.

Josh, this is more than just AC routers.

Some folks with slower Internet connections may not notice any differences.

One way to check is file transfer between two computers. Or look at upload

speeds.

While there are many variables, the issue is there.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

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Please mark as answered if this answers your question

I think it goes beyond AC routers but the main problem manifests itself in the AC router at this time.  At first the connection is OK even with the AC router but over time it degrades.   Eventually the upload speed is so slow that the connection is eventually lost and "Limited" appears in the WiFi icon.

The only way to solve it is by doing a true shut down or to remove the WiFi driver.  I even had this problem with the Linksys WRT 1900 AC and connecting to the 2.4 Ghz SSID was good at first but after a while (hours), it eventually got very slow or lost the connection.  I was able to connect to my old Dlink router (non AC) and Surface Pro 3 had no problem for several days.

I am hoping it is not a hardware issue and this can be solved with software, but Microsoft support should be able to reproduce this rather quickly with any of the top AC routers on the market right now.  I don't know how this one slipped by the quality control / testing department given the fact the the Surface Pro 2 and the 1 already had WiFi issues anyway...